Question 1

What are the essential job duties for the Guest Relations Coordinator?

Accepted Answer

The role involves answering phones , making reservations for hotel, dining room, and tennis courts, checking in/out guests , handling member inquiries on payments and services, updating reservation systems, processing charges, and promoting Athenaeum events . See administration jobs for similar roles.

Question 2

What qualifications are required?

Accepted Answer

Basic qualifications include a minimum of 2 years service industry experience , basic computer skills (MS Word, Excel, POS systems), excellent oral and written communication , high-level customer service experience, ability to work under limited supervision, and basic accounting skills . Preferred: hotel or private club experience . Check how to write a winning academic CV .

Question 3

What is the work schedule like?

Accepted Answer

Schedule varies on a rotating weekly basis , including day, swing, and overnight shifts , evenings , and weekends . This is an essential reporting position requiring presence during campus emergencies.

Question 4

Is benefits eligibility offered?

Accepted Answer

Yes, the position is benefits eligible on a benefit based schedule and is overtime eligible . Explore higher ed admin jobs for more on benefits.

Question 5

How do I apply for this position?

Accepted Answer

Submit your resume via Caltech's HR portal at https://hr.caltech.edu/work/job_openings . Review free resume template and free cover letter template for tips.

Question 6

Where is the job located and what is the reporting structure?

Accepted Answer

Located at The Athenaeum on Caltech campus in Pasadena, CA . Reports to the Director, Hotel Operations & Membership . Learn more about employer branding in higher ed .

Guest Relations Coordinator

CalTech - California Institute of Technology

1200 E California Blvd, Pasadena, CA 91125, USA

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