Guest Services Coordinator

Job Description Summary

The Guest Services Coordinator supports the daily operations and strategic coordination of Front of House activities for Penn Live Arts. This role ensures that professional performances, guest events, and student productions across PLA venues deliver a welcoming, safe, and well-organized audience experience.
Working closely with the Events and Guest Services Manager, the Coordinator oversees Guest Services staffing and scheduling, leads the onboarding and training of front-of-house personnel, and serves as an on-site presence during specific events.
The Guest Services Coordinator also maintains operational readiness of front-of-house spaces by managing equipment and space upkeep, overseeing concessions inventory and sanitation standards, and ensuring staff certifications and compliance records are current (including, but not limited to, CPR/AED/BBP/First Aid, ServSafe, and RAMP). In addition, this position serves as the primary Guest Services liaison for student performing arts productions in PLA venues, helping coordinate audience operations and ensuring alignment with venue policies and safety procedures. Through proactive planning, training, and operational oversight, the Guest Services Coordinator helps maintain high standards of hospitality and service across all Penn Live Arts events.

Job Responsibilities

Guest Services Staffing & Scheduling

• Coordinate FOH staffing for all performances, events, building oversight, and load in/out shifts across PennLive Arts venues.

Hiring, Onboarding & Staff Development

• Support the recruitment, onboarding, and development of Guest Services staff.

Student Production Liaison

• Serve as the primary Guest Services contact for student performing arts productions in Penn Live Arts venues.

Event Leadership & House Management

• Provide operational leadership during performances and events.

Equipment Management & Operational Readiness

• Oversee front-of-house equipment and ensure operational readiness of audience-facing areas.

Concessions Operations & Inventory

• Support the management of concessions operations for audience-facing events.

Certification & Compliance Management

• Maintain staff certifications and ensure compliance with safety standards.

Venue & Front of House Area Upkeep

• Ensure front-of-house spaces remain organized, stocked, and ready for audiences.

Administrative Coordination & Operations Support

• Provide administrative support for Guest Services operations.

• Other duties and responsibilities as assigned

Qualifications

• High School Grad/GE Degree and 2 to 3 years of experience or equivalent combination of education and experience is required. Bachelor's degree preferred.
• 2-3 years of experience in Guest Services and concessions management within the performing arts or an equivalent combination of education and experience required.
• Proficiency in spreadsheet and data base programs, experience with Office products, and willingness to learn new software programs is preferred.
• Ability to work independently and meet deadlines, effective written and oral communication, excellent attention to detail, and ability to provide outstanding customer service is essential.

Application Requirement

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Penn Live Arts

Pay Range

$18.99 - $21.97 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.