"Hall Director"

Job Details

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Unit: Student Affairs (Vice Provost) MBU

Department: University Housing

Duties & Responsibilities:

The Hall Director has an overall responsibility for a residence hall of approximately 400 to 1,700 residents. Their responsibilities include, but are not limited to: hiring, training, supervising, and evaluating undergraduate student staff in collaboration with a full-time Administrative Assistant and/or part-time student Office Assistant. Coordinate the administrative functions of a residence hall community, which include: facility management, maintenance, record keeping, resident employment, and residential conduct and care. Promote an atmosphere within the residential community that supports academic achievement and fosters responsible decision-making. Foster community development through social and educational programming, community council advising, and the development of living-learning communities (if applicable). Advise individual residents, resident leaders, and resident groups. Participate in an on-call duty rotation for approximately 3,000 residents. Serve on departmental and university-wide committees.

Qualifications:

Minimum Qualifications

Education Level: Master’s Required

Community Management (40%)

• Crisis Management - Work closely with university staff during crises to respond to emergencies, supporting residents and housing operations during weather-related or scheduled university closures, campus-wide disruptions, health concerns, pandemics, public assemblies, and other events.
• On-Call – Serve in an on-call coverage rotation for the campus with other professional live-on staff and develop an on-call schedule with building resident staff to ensure coverage.
• Conduct and Care – Enforce and support all university and departmental policies and regulations, assist in the administration of the university’s conduct process for residential students by serving as a conduct officer. Follow up on matters impacting residential students' ability to thrive and be successful in their residential space. Be proactive in creating an environment where students feel supported, cared for, and valued as a result of choosing to live on campus. Follow up on matters reported or managed through the on-call process that involve students in your assigned community. Clery Compliance - This role is classified as a CSA (Campus Security Authority). Assist in the collection, review, and assessment of Clery Reportable incidents and training of student and professional staff in Clery Reportable Crimes.
• Conflict Resolution – Provide appropriate mediation and referral for individual residents and staff as needed.
• Administration – Maintain proper building records, file annual reports, and meet all area and departmental deadlines.
• Academic Support – Actively implement academic initiatives designed to further facilitate student success, partnering with Living Learning Communities; bringing campus resources into the residence hall, and working with faculty and academic advising to ensure student success in residence halls.
• Liaison – Work to build relationships with the building housekeeping supervisor, the area housekeeping staff, facilities/maintenance personnel, information desk staff, mailroom staff, the Central Housing Office, and the VCU Police Department to ensure the physical environment is maintained at an acceptable level.
• Budget – Administer the office supply, programming, community council, and staff development budgets. Comply with VCU purchasing card (PCard) responsibilities for online reconciliations.
• Facilities Management – Ensure that facility concerns are reported accurately and promptly to the appropriate sources; follow up to ensure facility issues have been resolved appropriately based on the reported concern. ; Co-manage keys with the Administrative Assistant.
• Assignments – Maintain accurate room occupancy data for the hall. Work with the Administrative Services team to navigate room changes/swaps. Participate in the administration of the room/hall selection process.
• Customer Service – Investigate and respond to the concerns of residents, parents, university staff members, and others in a manner that provides accurate information, fosters resident development, and maintains good customer service.

Staff Supervision and Development (30%)

• Supervision – Motivate and direct building staff of 8-14 Resident Assistants; provide formal evaluations of building staff members; conduct individual meetings to develop and review goals/outcomes achieved, and to provide and solicit feedback; facilitate weekly staff meetings to discuss issues and recognize contributions.
• Instruction and Training – Facilitate Residential Life training(s) and assist in the development of RA area in-services conducted for all staff throughout the year, including emphasis on topics of respect and civility, professional development, academic enhancement, leadership, and day-to-day duties of residential staff.
• Programming and Advising – Assist in the implementation of VCU’s residential individual interactions and programming initiatives; ensure that resident staff understand programmatic learning outcomes and successfully reach them through hall programming. Directly advise the Community Council executive board to ensure that hall-wide programming initiatives are successfully implemented.

Resident Development and Involvement (20%)

• Community Development – Foster a sense of positive community in the residence hall by using creative and innovative methods to connect with residents personally.
• Visibility – Be available to residents and staff; serve as a positive role model; maintain office hours; attend floor, building, and/or university events, programs, and initiatives.
• Advising – Identify, encourage, and provide leadership opportunities to residents; serve as advisor, mentor, and resource to community councils, resident staff, and individual residents. Provide individual advising meetings for residents with academic, social, interpersonal, and adjustment concerns.
• Education – Ensure that programs are designed to connect residents to their floor, building, and university communities; ensure that learning outcomes for residential individual interactions and programming initiatives are reached in concert with the Assistant Director; work with the Resident Assistants and community councils to develop programs and activities that meet the diverse development needs of residents; advise community council members as they work to accomplish their goals and vision.

Departmental Initiatives (10%)

• Assist in implementing various assessment activities and retention initiatives to improve the residential experience and resident success.
• Serve on a variety of department and division-wide work groups, committees, and initiatives as needed to support the mission of the department and the university.
• Work to build relationships with the Central Housing Office, Division of Student Affairs, and other University constituents to best support residents and staff.
• Represent VCU at professional conferences, on campus, and in the community.
• Work with Opening, Closings, Orientation, Open Houses, Preview Days, Conferences, Admissions, or other assigned areas to successfully integrate residential life initiatives and information sessions throughout the academic year and summer.
• Other duties as assigned.

Preferred Qualifications

Salary Range: 49,500.00

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

Contact Information: Contact Name: Shawn Chatmon Contact Email: chatmons@vcu.edu