"Residency Area Supervisor"

Job Details

Residency Area Supervisor

Job Summary

Daily Task supervision:
The Residency Area Supervisor's primary role is to attend to the daily tasks for the Residency team members. As such, the Residency Area Supervisor assists in all aspects of Residency workflow and processes by coordinating and overseeing work assignments for evaluator and clerk staff. As different staff members need help with daily work tasks, the Area Supervisor needs to be proactive in providing guidance, in conjunction with the Residency Officer.

Training:
A key element of supervising staff members' daily tasks is training team members, both training for newly hired team members as well as ongoing, continuing training. As such, this position has the prerogative and the authority to determine appropriate training needs. The Area Supervisor continually assesses the training needs for the whole team, as well as the individual needs for each team member. Then, the Area Supervisor creates training curricula that meet the needs of their assessment. The Area Supervisor is one of the principal staff members primarily responsible for leading trainings as needed, while also delegating trainings to qualified staff members, everyone from clerks to evaluators up to the Residency Officer. For all training curricula, the Area Supervisor is responsible to supervise the training to ensure that it is taught correctly. The Area Supervisor is also responsible to follow up on quality assurance after trainings have been given, to ensure that the standards and protocols from the trainings are enacted for the weeks and months afterward.

Hiring:
Participates with reviewing and interviewing applicants as needed in conjunction with the Residency Officer.

Working with Campus Partners:
The Residency Area Supervisor will correspond with campus partners including students, parents, other on campus departments, etc. to answer questions relating to residency policy, submission and processing of related documentation in conjunction with the Residency Officer.

Customer Service:
Handles escalated inquiry or customer service needs, from students, campus partners, and staff, in conjunction with the Residency Officer.

Miscellaneous:
The Area Supervisor is required to be in the office for a minimum number of days per week; this is not a fully-remote position. The Office of Admissions currently operates on a hybrid schedule. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely. Depending on team needs and workflow demand, remote work from home days may be reduced per week to allow greater in office coverage to address these high need time periods. All hybrid work scheduling needs to be coordinated with the Residency team's full-time staff to allow for at least 2 full time staff members to be in office each work day. Assists other areas as requested and learns relevant processes and skills. The ability to orchestrate multiple tasks simultaneously is essential.

Responsibilities

1. Supervise daily processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
2. Organize and supervise all staff trainings curricula, for both clerical and evaluation, in requisite skills for daily workload management. This position leads trainings, or delegates to qualified staff to lead the trainings.
3. Build and update resources for the residency division, including procedure and training materials
4. Provide all aspects of residency division support to staff, students, and departments
5. Serve as a resource to identify, research and resolve problems and complaints
6. Arrange staff scheduling, including in office/remote schedules, email inbox management, and phone schedules, all to maintain coverage
7. Assist Evaluator staff with evaluating residency applications and relevant materials
8. Develop and lead projects to improve services and refine processes within residency
9. With the Residency Officer, address escalated cases and queries, including coordinating team projects to address emergent issues
10. Participate in interviewing, hiring, and onboarding processes for new residency employees
11. Maintain a set, pre-determined schedule of in-office days and remote work days. Scheduled in-office days must be maintained 2 days per week at a minimum (barring holidays/office closure); however, as workflow demands arise, more in-office scheduled days should be planned, up to and including 5 business days a week. This office-remote schedule will be planned in conjunction with the Residency Officer on a regular basis.
12. Assist other areas as requested
13. Other duties as assigned

Minimum Qualifications

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Preferences

Special Instructions

Requisition Number: PRN43554B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 00295 - Office of Admissions
Location: Campus
Pay Rate Range: $19.25 per hour
Close Date: 2/11/2026
Open Until Filled: