LLP Project Coordinator

Job Summary

The Project Coordinator (PC) manages the operational and occupancy processes that power 16+ Living-Learning Communities & the associated programs. The PC builds and maintains StarRez workflows for LLP application/placement, manages rosters and waitlists, coordinates LLP-specific early arrivals and transitions, and leads partner/student communication cadences. The role maintains SOPs and process documentation, tracks MOU deliverables and budget activity, and produces timely, accurate dashboards to inform leadership decisions. The PC collaborates closely with Housing & Dining Program (HDP) Occupancy, Assignments Coordinators, HDP Marketing, LLC Program Coordinators, and academic partners to deliver a seamless, student-centered experience.

Responsibilities

LLP Occupancy & StarRez Operations - 55%

• Build, assess, and train on LLP application and selection workflows housed in StarRez.
• Generate and maintain accurate rosters, vacancy and assignment reports; ensure clean data for downstream systems.
• Coordinate LLP-specific early arrivals, in-term transitions, and exception processing in alignment with HDP policies and timelines.
• Maintain an auditable version-controlled SOP library including guides, FAQs, checklists, and playbooks for LLP occupancy cycles.
• Serve as day-to-day systems point for LLP partners and HDP staff on StarRez processes.

Partner & Student Communications - 15%

• Draft and schedule student-facing communications using approved HDP standards.
• Maintain a shared communications calendar and knowledge base (FAQs, how-to articles) for recurring LLP occupancy questions.
• Coordinate partner updates, briefs, and checklists that clarify key dates, responsibilities, and service agreements.

Assessment, Data & Reporting - 15%

• Download and configure regular reports (applications, yield, melt, capacity utilization by community, waitlist conversion) and maintain historical datasets for longitudinal analysis.
• Support LLP assessment cycles (formal and casual; e.g. pulse checks around application and move-in experiences), providing descriptive summaries and recommended actions.
• Maintain a MOU deliverables tracker (programmatic, budgetary, and operational items) and surface status risks early.

Budget & Administrative Support - 10%

• Track LLP expenditures; reconcile monthly activity, and flag issues for the AD.
• Process invoices/POs/P-card logs; maintain a clear documentation trail for audits and annual reviews.

Special Projects & Events - 5%

• Coordinate logistics for LLP onboarding/orientation, move-in participation, and annual partner trainings.
• Support LLP virtual content refreshes with HDP Marketing (community blurbs, FAQs, timeline pages).

Collaboration & Customer Service

• Partner with HDP Occupancy, HDP Marketing and other HDP teams to ensure timely problem-solving during peak cycles.
• Cultivate effective relationships with LLC Program Coordinators, academic departments, Student Affairs partners, IT, and Marketing.
• Provide micro-trainings and quick-reference guides to partners on LLP occupancy processes and tools.

Problem Solving & Decision-Making

• Independently manages routine operational decisions within established policies (assignment exceptions, communication timing, report parameters).
• Escalates complex or policy-impacting decisions to the Associate Director.
• Leads post-mortems after each cycle and recommends process improvements; updates SOPs accordingly.

Other

• Serve on departmental and/or campus committees.
• Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Experience in Housing or Living-Learning/Theme Communities.
• Familiarity with MOU processes, budget tracking, and program assessment.
• Experience building and maintaining SOPs, training materials, and dashboards.
• Demonstrated commitment to student-centered practices.

Special Instructions

The University of Utah offers a comprehensive benefits package, including:

• Excellent health care coverage at affordable rates
• Generous employee benefit package includes 14.2% retirement contribution (subject to four-year vesting period), comprehensive health and dental coverage, and 50% tuition reduction after applicable years of service. See details at www.benefits.utah.edu.
• Paid leave time (vacation, sick leave, and holidays)
• Wellness programs to support physical and mental well-being
• Professional development opportunities for career growth
• Free UTA public transit pass (buses, TRAX, and FrontRunner)
• Employee discounts for campus events, athletic games, and cultural experiences

Requisition Number: PRN43515B
Full Time or Part Time? Full Time
Work Schedule Summary: Typically, Monday - Friday, 8:00am - 5:00pm
Department: 00307 - Housing & Residential Educ
Location: Campus
Pay Rate Range: 50,000.00 to 54,000.00
Close Date: 12/31/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/191618