"Help Desk and Technical Support Specialist"

The specialist will answer calls, update, document, and attend to Helpdesk tickets; Keeps administration apprised of ongoing support issues. Computer installations and troubleshooting; perform various functions for maintaining inventory controls. The duties and responsibilities may change as the need of the College arises.

Duties

• Assists with all aspects of Helpdesk operations.
• Assists other technical staff in the resolution of hardware and software installations and repairs.
• Answers technical questions from end-users.
• Performs various inventory control tasks including maintenance of software licenses, hardware and Return Manufacturer’s Authorization (RMA).
• In charge of fixed asset inventory control.
• Provides technical support and assists Multimedia Services personnel as needed.
• Assists in support of systems and applications used by Morton College.
• Assists with purchasing of equipment.
• Assists and instructs Student Aides with resolution of Helpdesk Tickets.
• Performs other duties as assigned.

Required Qualifications

Two years of computer related experience; or an associate’s degree in data processing or a related field experience. Knowledge of computer hardware and software. Good customer service, interpersonal and communication skills.
Must be able to demonstrate the Morton College core values of compassion, fairness, respect, responsibility, tolerance and truth.

Preferred Qualifications

Honesty, flexibility, punctuality, and logical reasoning ability. Ability to interact well with students, faculty and staff. Able to communicate in Spanish.