"Homewood Museum House Manager"

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a part-time Homewood Museum House Manager who will assume primary responsibility for front-of-house duties at Homewood Museum. The House Manager oversees the museum’s gift shop and visitor services functions, schedules docents for tours, and supports reservation of group tours to the museums. The House Manager reports to the Museum Director and works closely with museum coordinators to ensure the overall quality and safety of visitor experience.

Specific Duties & Responsibilities

• Security
  • Open and close the museum daily, operate museum shop; serve as primary point of contact for museum’s security system.
• Shop
  • Primary work location is in the shop, responsible for shop staffing and sales, operate POS register system, run reports, conduct annual inventory, collaborate on shop orders, maintain inventory, general merchandizing, and sending out monthly surveys.
  • Promote and sell museum memberships. Make shop deposits and all credit card uploads.
• Volunteer & Visitor Services
  • Warmly greet arriving volunteers and visitors, serve as point of contact for guided tours (be they outside groups or JHU classes), scheduling and giving assignments to volunteer guides, be able to give introduction and/or serve as a guide if necessary. Be able to walk guests through using the QR codes for self-guided tour.
• General Museum Support
  • Coordinate and schedule adequate weekend shop staffing coverage and docent coverage.
  • Assist other staff in a variety of ways, e.g. work with staff to support and promote museum programs and tours and to assign tasks to students and volunteers.
  • Submit work orders for minor repairs to museum as necessary.

Special Knowledge, Skills & Abilities

• The ability to multitask and learn quickly.
• Proficient working with computers and software applications (including MS Word, Outlook, Excel, Canva, and POS system).

Physical Requirements

• Ability to lift, push and pull up to 35 lbs.
• Ability to use stairs.

Position Hours

• 24 hours per week (Tuesday-Friday, 10:30am – 4:30pm).
• Possibility of required weekend and evening work hours.

Minimum Qualifications

• High School Diploma/GED.
• Prior customer service experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• College Degree.
• Museum experience.
• Interest in history, architecture, and material culture are a plus.
• Previous experience with retail accounting systems and purchasing inventory.

Classified Title: Assistant Store Manager

Job Posting Title (Working Title): Homewood Museum House Manager

Role/Level/Range: ATP/03/PB

Starting Salary Range: $23.69 - $41.43 HRLY (Commensurate w/exp.)

Employee group: Part-time

Schedule: Tues-Friday; 10:30am – 4:30pm

FLSA Status: Non-Exempt

Location: Homewood Campus

Department name: Homewood Museum

Personnel area: Libraries

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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