"Hotel Front Desk Agent"

Job Purpose

Provide superior hotel-style customer service to visitors of the Stanford Guest House at a 24-hour front desk.

Core Duties

• Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
• Coordinate email travel inquiries with internal and external customers.
• Perform routine hotel functions, such as taking reservations and registering and checking out guests.
• Perform basic concierge duties, including assisting with travel and transportation arrangements, informing guests about local amenities, coordinating guest dry cleaning, and securing guest valuables in safe deposit boxes.
• Perform basic porter duties, including delivering guest packages, faxes, and mail, assisting guests with luggage transportation and storage, escorting guests to their rooms as required, and driving shuttle van to locations within the Stanford community.
• Ensure guest safety and satisfaction by monitoring building access and maintaining key controls, submitting minor repair work orders, and coordinating room preparation with housekeeping.
• Review daily transactions for accuracy; prepare account billing for financial processing.

Minimum Requirements

Education & Experience

High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting.

Knowledge, Skills and Abilities

• Demonstrated accurate cash handling knowledge and experience.
• English language fluency.
• Business writing acumen to originate and respond to correspondence.

Certifications and Licenses

Valid California Non-commercial Class driver's license.

Physical Requirements

Constantly stand/walk throughout an 8-hour shift; constantly perform desk-based computer tasks. Frequently use a telephone, writing by hand. Occasionally twist/bend/stoop/squat; lift/carry/push/pull objects (luggage) that weigh 21-40 pounds. Rarely lift/carry/push/pull objects that weigh >40 pounds, sort/file paperwork. Ability to obtain and maintain a California Non-commercial Class Driver's license and drive a non-commercial vehicle, day or night, transporting guests locally.

Working Conditions

Will work variable shifts (evenings, overnights, weekends, holidays) within a 24-hour, seven day per week operation.

Work Standards

Must comply with the California Vehicle Code and Stanford University requirements when operating university-owned vehicles. Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Salary Information

The expected pay range for this position is $25.00 - $26.44 per hour.

About Stanford University

Stanford University has changed the world, over and over again. We are one of Silicon Valley's largest employers - and also one of the most unique. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching.