"Information Resources Assistant Intermediate"

The University of Michigan-Dearborn has an exciting job opportunity for an Access Services Associate in the Mardigian Library. Any time the library is open, a member of Access Services is available to help students, faculty, staff and visitors find and use our collections, services and resources. As a member of the Access Services team, this position handles the coordination and delivery of public-facing services: circulation services, library information services, basic reference services, campus information services and ensuring a safe and welcoming environment.

The successful candidate will thrive on a team dedicated to providing excellent customer service with empathy and respect and will contribute to the continual improvement of Access Services. This full-time position reports directly to the Head of the Access Services Department.

• In-person oversight of the Mardigian Library Info Desk
• Provide excellent customer service to all faculty, students, staff, and guests
• Contribute to a respectful and productive work environment
• Reliably report to the library on time and close the library at 10:00 p.m., Hours may change depending upon the needs of the library
• Assist patrons in locating library materials and services and general campus resources
• Respond to inquiries in-person, over the phone or via email about library policies, procedures and services
• Provide first-tier reference service in-person and virtually through Springshare LibApps (e.g. LibChat, LibAnswers)
• Manage the daily work of library student employees and guide them as young professionals
• Provide support for events held in library spaces such as monitoring set up/break down and liaising with event contact
• Receive and record fines and payments
• Process cash and credit card transactions, balance the cash register
• Clear blocked patron records
• Operate automated circulation system (Innovative Interfaces Sierra)
• Run reports & notices using Sierra library automation software
• Assist with special projects and other duties as assigned

Bachelor’s degree or equivalent education and experience

• Proficiency with Google Suite and MS office (Docs, Slides, Sheets, Word, Excel) and comfort using computers and technology
• Demonstrated critical thinking skills and the ability to work independently with minimal supervision
• Ability to work effectively in a team-based, collaborative environment
• Must be able to reliably and consistently work evenings
• Flexibility to work changing schedules when necessary according to library needs
• Ability to communicate effectively both orally and in writing with colleagues and library patrons
• Strong interpersonal skills, strong customer service ethic and responsible decision making skills
• Capable of effectively balancing multiple priorities and projects
• Ability to maintain library policies with faculty, staff, students and the public
• Ability to move throughout the building; bend, reach and shelve items; push/pull fully loaded carts or other large items up to 40 pounds

Previous experience with library work

• Experience with library automation (Sierra/Millennium experience a plus)
• Familiarity with Library of Congress Call Number system
• Demonstrated commitment to practices that enrich an inclusive and equitable campus community

Sunday - Thursday 1:45p.m. - 10:15 p.m. Hours subject to change depending upon the scheduling needs of the library, including intersessions and extended hours during Final Exams. For shifts beginning on or after 12:00 pm (noon) there is an additional $1.00 per hour shift premium.