Intermediate Technical Support Specialist

Company: University of Oklahoma

Job Location: Oklahoma-Oklahoma City-Health Sciences Center

Schedule: Work Schedule: Monday - Friday, 8AM - 5PM. Work Type: Onsite

Salary Range: Target salary of up to $60,400 annually, based on experience. Benefits Provided: Yes. Required Attachments: Resume

Job Description

Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise.

Duties:

• Configures hardware installations and system applications. Installs all computer hardware and associate equipment and all software packages.
• Performs diagnostic testing and troubleshooting. Resolves IT issues in a timely manner.
• Communicates with employees to discuss problems.
• Assists employees through the process of fixing software, e-mail, web, and other application issues.
• Prioritizes workload to ensure the most critical issues are resolved first.
• Documents common support procedures that employees can follow.
• May provide support remotely.
• Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Required Education: Bachelor's degree AND: 36 months experience as IT Help Desk, Client Support, or related field.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience.

Skills:

• Knowledge of different applications and systems.
• Ability to diagnosis and solve IT problems.
• Knowledge of remote desktop applications.
• Strong analytical and problem-solving skills.
• Ability to communicate verbally and in writing.
• Excellent interpersonal skills.

Working Conditions:

Physical: Sits for prolonged periods of time. Use of computer. Manual dexterity. Communicate effectively and listens.

Environmental: Standard Office Environment.

Hiring contingent upon a Background Check: Yes. Special Indications: None.

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