"IT Client Support Professional, Help Desk"

IT Client Support Professional, Help Desk

Company:
Winston-Salem State University

Job Location:
Winston-Salem, 27110

Category:
IT Support and Training

Type:
Full-Time

Appointment Length.: 12

Primary Purpose of the Position:
The IT Client Support Professional, provides first-line technical support to end-users by diagnosing and resolving hardware, software, and password issues. This role requires excellent problem-solving skills, strong communication abilities, and a commitment to delivering high-quality customer service. Provides basic on-site training to users. Maintain and support a customer service-friendly Service Desk that provides tier-one computer and credential support to clients by phone, e-mail, live help (online chat), or in person.

The IT Client Support Professional works both independently and collaboratively with other team members to accomplish the objectives stated above. Provides excellent customer service and experiences to the campus community - faculty, staff, students, guests, and visitors.

Preferred Years Experience,Skills, Training , Education:

• Bachelor's Degree in Computer Science, Instructional Technology, Information Systems, Management Information System or related field
• CompTIA A+, Network+, or Microsoft certifications
• Experience with workstation hardware types such as Dell, HP, Apple setup and configuration
• Strong organizational skills

Special Instructions Summary:
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

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