IT Computer Lab Apprentice

IT Computer Lab Apprentice

The Apprentice assists in providing a high level of technical support for their assigned business unit. This includes understanding and documenting the business processes, reporting and analysis of data, working on projects, improving business processes using available tools, and more.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assists the department he or she is assigned to with technical issues. Works on tasks as assigned by leadership. Assists their team in streamlining business processes using new or current technology. Documents business processes, reviews inefficiencies, and makes recommendations for improvement to supervisor. Learns University systems and data sets in order to accurately extract information from those systems. Adheres to Liberty University policies, representing the University in an exemplary and professional manner. Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ.

IT Computer Labs Apprentice

Staff the service desks on a regularly scheduled basis, offering assistance to students, staff, faculty, and visitors. Hardware/software diagnosis and repairs. Complete internal documentation when required and utilize help request system to document work and customer interaction. Work with the Computer Lab Supervisors and Technicians with their daily tasks in order to learn from them and assist them. Communicates regularly with Computer Lab staff and assist in communication between the student workers and the staff members. Occasional coordination of small projects as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Working on a Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.

IT Computer Labs Apprentice

Minimum Qualifications:

• Basic knowledge of computer trouble shooting with experience.
• Proficiency with Microsoft Office software and standard office technologies.
• Strong attention to accuracy and detail.
• Willingness and ability to provide consistent and exceptional customer service.
• Promptness and reliability to follow scheduled hours.
• Willingness to protect the integrity of Liberty's IT systems and follow necessary security policies.

Preferred Qualifications:

• Previous knowledge and experience in troubleshooting and repairing hardware and software issues, networks, and software issues.
• Experience working in computer labs or similar environments.
• Experience with Mac and Linux systems.
• Experience with basic scripting (e.g., Power Shell, batch files).