"IT Computer Systems Manager, Level 3 (Provisional)"

GENERAL DUTIES

I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.

This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

Computer Systems Manager

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia’s degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students.

Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit www.laguardia.edu to learn more.

Reporting to the IT Computer Systems Manager, Level 6, the IT Computer Systems Manager, Level 3 will be responsible, but not limited to, the following responsibilities:

• Lead the planning, execution, and delivery of IT projects-including application development, infrastructure deployments, and system integrations ensuring alignment with institutional goals and project requirements.
• Oversee project schedules, scope, budgets, resources, and vendor relationships to achieve successful outcomes.
• Coordinate cross-functional teams, vendors, and administrative units to foster collaboration and drive project progress.
• Facilitate stakeholder meetings, document decisions, and manage project communications to maintain transparency and alignment throughout all phases.
• Provide daily oversight, coordination, and guidance to multidisciplinary project teams, including technical staff and external consultants, ensuring timely issue resolution and sustained momentum.
• Mentor team members and promote best practices in project management to cultivate a culture of excellence.
• Support the development and management of project budgets, funding requests, and resource allocation plans to ensure financial viability and alignment with strategic priorities.
• Proactively monitor project progress, identify risks, and implement mitigation strategies to keep projects on track.
• Uphold IT governance, procurement, and compliance frameworks, ensuring all project activities meet institutional standards.
• Guide technical integration efforts across platforms and departments, ensuring system compatibility and data integrity.
• Collaborate with vendors to support seamless project execution and ensure contractual deliverables are met.
• Assist in creating clear statements of work (SOWs) and procurement documentation for vendor-supported activities.
• Maintain comprehensive project documentation, including charters, issue logs, deliverable trackers, and status reports.
• Lead post-implementation reviews and contribute to ongoing improvement initiatives for IT project processes.

MINIMUM QUALIFICATIONS

Six (6) years of progressively responsible full-time paid information systems technology experience, at least eighteen (18) months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.

Education at an accredited college or university may be substituted for the general information systems technology experience at the rate of one (1) year of college for six (6) months of experience up to a maximum of four (4) years of college for two (2) years of experience. In addition, a master’s degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the eighteen (18) months of administrative or managerial experience described above.

Experience in an administrative capacity must include, but is not limited to, responsibilities such as: monitoring an IT budget; reviewing and approving IT procurement and invoice payments; reviewing and approving contracts with vendors; monitoring and approving IT projects; setting standards and best practices; risk evaluation (e.g., security, reputational, operational); organizational development; chairing or participating in IT Governance and Advisory committees; and/or overseeing vendor relationship management.

Experience in a managerial capacity must include, but is not limited to, responsibilities such as: strategic planning for an office/division; creating and implementing policies; setting standards and best practices; defining and documenting project scope; root cause analysis with recommendations; collaborating with other managers and executives to define future state of IT program; and/or forecasting.

The following types of experience are not acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of a word processing package; use of a hand-held calculator; data entry; operation of data processing hardware or consoles.

OTHER QUALIFICATIONS

PREFERRED QUALIFICATIONS

• Project Management Professional (PMP) certification or equivalent advanced project management credential.
• Demonstrated experience leading complex IT projects in higher education or similarly complex organizations.
• Proven ability to establish, develop, or enhance project management offices (PMOs) and implement best practices.
• Expertise in system development life cycle (SDLC) methodologies and processes.
• Strong leadership skills, with a track record of mentoring teams and driving organizational improvement.
• Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Advanced proficiency with Microsoft Office Suite (Word, Excel, Visio, PowerPoint) and project management platforms (e.g., Microsoft Project, ServiceNow, etc.).
• Ability to work independently, take initiative, and solve complex problems in a dynamic environment.
• Experience facilitating group discussions and building consensus among diverse constituent groups, including technical staff, administrators, faculty, and students.

COMPENSATION

$82,763 - $143,146

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

To apply, go to www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.