"IT Customer Support - Entry WSU College of Nursing"

IT Customer Support - Entry WSU College of Nursing

Online applications must be received before 11:59pm on: February 17, 2026

Available Title(s): 482CS-YN_CS_NPS - IT Customer Support - Entry

Business Title: IT Customer Support - Entry | WSU | College of Nursing

Employee Type: Classified

Position Details:

The Opportunity:

Washington State University(WSU) Information Technology Services (ITS) is now accepting applications for IT Customer Support - Entry position supporting The College of Nursing on both our Spokane (in-person) and Yakima (remote) campuses. The WSU ITS team delivers innovative, reliable, and secure technology that supports the academic, research, and administrative needs of the WSU community, fostering collaboration and continuous improvement system wide.

In the ITS Customer Support - Entry role, you will provide essential first-contact (tier 1) technical support to our College of Nursing students, staff and faculty-- including installation, configuration, troubleshooting and customer assistance for devices and services such as desktop computers, laptops, Zoom phones, email accounts, and video conferencing.

Additional Information:

This is a full time (100% FTE), permanent position. This position is overtime eligible.
This role is on-site/in person in Spokane WA and may require occasional travel to Yakima, WA.

Monthly Salary: $5,249.00 - $7,062.00 | Range 01IT | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position.

Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the Summary of Benefits offered by WSU for Classified Staff and Total Compensation.

Required Qualifications:

• A Bachelor's degree in a related technology field AND one (1) year of professional experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications:

• Experience analyzing, installing, maintaining computer software applications, hardware, or telecommunications or network infrastructure equipment, or providing customer or technical support in information technology.
• Experience troubleshooting and resolving network issues in a TCP/IP based Local Area Network (LAN) and Wireless LAN environments.
• Advanced knowledge and experience diagnosing and resolving technical issues on PC and Mac systems.
• Experience with desktop computer Windows and MacOS operating systems. Excellent communication and interpersonal skills.
• Strong time management and organizational skills.
• Ability to manage multiple tasks at once with great attention to detail and thoroughness.
• Ability to work in a team environment.
• Working knowledge with IT help desk/customer service software applications.
• Excellent customer service experience.
• Previous experience working in a higher education setting that includes the use of TCP/IP tools.
• Experience operating videoconferencing solutions (Zoom, Polycom, Tandberg, or similar).
• Ability to work a flexible schedule, which may include evenings and weekends.

Position Sponsorship Eligibility: Not eligible for work visa sponsorship

About Department/College/Area/ Campus - https://its.wsu.edu/

Area/College: Information Technology Services
Department Name: Spokane ITS
Location: Spokane, WA 99202

Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

1. Resume
2. Cover Letter