IT Student Technician - Institutional Student Worker

Job Summary

The University of North Georgia is currently accepting applications for a student worker on the Dahlonega campus. Front desk duties including ticket entries, customer service, customer computer check-ins, replenishing front desk supplies, limited tier one support. Phone duties including courteous customer phone service, limited tier one phone support, transfers, ticket entries, critical ticket notification to other IT divisions. Computer virus scans utilizing various tools and software installations.

Responsibilities

• Running computer scans, cleanup tools, and software updates as well as installing software and recovering license keys.
• Tier one phone, walk-in, and field support.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills & Abilities

• Customer service support
• Ticket entry
• Rudimentary computer knowledge
• Ability to lift 50 lbs

Required Qualifications

• Must be enrolled at the University of North Georgia in the minimum of six (6) credit hours to qualify as a student worker.
• Valid Driver's License

Preferred Qualifications

Preferably in the Computer Science or Computer Information Systems program.

Required Documents to Attach

• Resume
• Cover letter

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel.
• This position does not require security clearance.