IT Student Technician - Institutional Student Worker

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is currently accepting applications for a student worker on the Dahlonega campus. Front desk duties including ticket entries, customer service, customer computer check-ins, replenishing front desk supplies, limited tier one support. Phone duties including courteous customer phone service, limited tier one phone support, transfers, ticket entries, critical ticket notification to other IT divisions. Computer virus scans utilizing various tools and software installations.

Responsibilities

• Running computer scans, cleanup tools, and software updates as well as installing software and recovering license keys.
• Tier one phone, walk-in, and field support.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills & Abilities

• Customer service support
• Ticket entry
• Rudimentary computer knowledge
• Ability to lift 50 lbs

Required Qualifications

• Must be enrolled at the University of North Georgia in the minimum of six (6) credit hours to qualify as a student worker.
• Valid Driver's License

Preferred Qualifications

• Preferably in the Computer Science or Computer Information Systems program.

Required Documents to Attach

• Resume
• Cover letter