"IT Support Technician NOC 2nd Shift"

Position Overview

The IT Support Technician position is responsible for ensuring the seamless operation of systems during the evening hours. This role involves monitoring and maintaining the performance of the university's network and systems, troubleshooting issues, and supporting various network-related functions. The individual in this position works autonomously with minimal supervision, ensuring the network infrastructure remains reliable and efficient outside of regular business. This role is critical in ensuring smooth operations, with responsibilities ranging from unit-level tasks to campus-wide impact, usually executed under minimal supervision.
All Network Operation Center (NOC) employees are expected to uphold high standards that promote professionalism and teamwork.

Note: KU does not provide H-1B sponsorship for this position.

Job Description

40% - Incident Management

• Respond to and manage incidents, alerts, and outages, ensuring timely resolution and minimal impact on operations.
• Perform root cause analysis and provide detailed incident reports for critical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.

40% - Troubleshooting and Problem Resolution

• Collaborate with support personnel for effective problem resolution.
• Aid in diagnosing and resolving issues quickly and promptly.
• Utilize various monitoring tools and techniques to proactively identify and address potential issues before they impact operations.

10% - Documentation and Reporting

• Maintain accurate and detailed logs of all incidents, changes, and maintenance activities performed during the night shift.
• Prepare and deliver shift turnover reports to the incoming shift lead and management.
• Update and maintain SOPs and knowledge base documentation related to NOC operations.

5% - Collaboration and Communication

• Communicate effectively with other NOC teams, IT units, and external stakeholders to coordinate resolution efforts and ensure seamless operations.
• Participate in cross-functional meetings to discuss ongoing issues, planned maintenance, and improvement initiatives.
• Liaise with daytime NOC teams to ensure a smooth transition and continuity of operations.

5% - Other

• Maintain a clean and organized data center environment.
• Support Disaster Recovery and Server Restoration procedures.
• Follows and enforces all IT security policies as required for ISO certification.
• Perform other duties as assigned.

Required Qualifications

1. High School Diploma/GED and two (2) years of relevant experience.
2. Two (2) years of monitoring experience.
3. Two (2) years of customer service experience.
4. Excellent written communication skills as evidenced in application materials.

Preferred Qualifications

1. Associate's degree.
2. ITIL Foundation Certificate.
3. Security+ or other related security certifications.
4. Experience working with Database Management, Principles of Networking, Computer Environmental Control Systems, Monitoring Software, or Scripting, and programming skills as evidenced in application material.

Contact Information to Applicants

Vickye Kozlowski
vickye@ku.edu
(785) 864-0493

Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references.

Only complete applications will be considered.
Application review begins Monday, February 9, 2026 and will continue until a qualified pool of applicants is identified.

Application Review Begins
09-Feb-2026
Anticipated Start Date
23-Feb-2026
Primary Campus
University of Kansas Lawrence Campus
FTE
1.0
Reg/Temp
Regular
FLSA Status
Nonexempt
Employee Class
U-Unclassified Professional Staff
Work Location Assignment
On-Site