"ITS Operations Manager"

Position Summary

The Office Manager for Information Technology Services (ITS) plays a critical administrative and financial coordination role within Manhattan University’s IT division. This position ensures that all operational, purchasing, and contract-related processes run efficiently and in compliance with university policies. The Office Manager serves as a key liaison between ITS and other University departments, including Procurement, Finance, and General Counsel.

Responsibilities

Financial and Contract Management:

• Process and pay all Information Technology invoices in a timely and accurate manner.
• Track and reconcile ITS expenditures, ensuring alignment with departmental budgets.
• Prepare and submit all ITS contracts to the Office of General Counsel for review and approval.
• Maintain and manage the ITS contract database, ensuring renewals and expirations are tracked proactively.
• Generate periodic financial and operational reports summarizing spending to date, outstanding invoices, and active contract statuses.

Procurement and Purchasing:

• Manage all purchases of IT-related equipment, software, and services for the institution.
• Work closely with the Procurement and Finance departments to ensure compliance with institutional purchasing policies.
• Coordinate vendor relations and maintain records of all purchase orders, invoices, and vendor communications.

Administrative and Operational Support:

• Serve as the primary point of contact for the ITS department, handling incoming calls to the University’s general number and routing inquiries appropriately.
• Support internal ITS operations by maintaining organized records, schedules, and communications.
• Assist in planning and coordinating departmental meetings, events, and logistics as needed.

Cross-Departmental Collaboration:

• Act as the administrative liaison between ITS and key university offices, including Procurement, Finance, and General Counsel.
• Collaborate with other departments to ensure IT-related expenditures and contracts align with University objectives and compliance standards.

Qualifications

Required:

• Bachelor’s degree in Business Administration, Accounting, Information Systems, or related field.
• Minimum 3 years of administrative, financial, or office management experience, preferably in higher education or IT services.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and financial management software.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience with enterprise resource planning (ERP) systems such as Banner.
• Familiarity with IT purchasing, vendor management, and contract administration.

Work Environment

This position operates in a professional office environment on the Manhattan University campus. Occasional remote work may be permitted per University policy.

Department: Information Technology Services (ITS)

Salary: $64,000 - $66,000

Reports To: Chief Information Officer (CIO)

Location: Manhattan University, Riverdale, NY

Required Education: Bachelor’s

Employment Type: Full-time