"Library Services Officer"

Library Services Officer

Full-time

Primary Location (Campus): Brisbane City (South Bank QCM)

Employment Type: Full Time

Department ID: Library Campus Services - ILN

Appointment Type: Continuing

Company Description

Every institution values excellence. What matters most is why.

Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

Griffith University Library operates five campus libraries and provides services and expertise to the Griffith University teaching, learning and research community. Library Campus Services Team work closely with clients and establish and maintain strong relationships to deliver useful and timely products and services, and access to resources

Library Services Officer, Library Campus Services provides a range of frontline services including general enquiries, research assistance, resource access and computing assistance to clients, delivered through face to face, telephone and digital service points.

Key Responsibilities

Deliver a positive library experience to all library clients, by providing online and on-campus support covering multiple services and resources.

Support clients in accessing and using a range of library resources using the library catalogue, electronic databases, and online products.

Support clients in developing their initiative and problem-solving ability through fostering information literacy skills at first tier and facilitating their learning journeys.

Assist with research and referencing for assignments, direct to self-help resources and escalate when appropriate.

Support the supply of Interlibrary loans to other institutions and assist in providing access to materials via course reading lists, as well as contribute to library projects.

Use digital literacy skills to diagnose access issues, referring to other teams as required.

Undertake regular personal and professional development to enhance knowledge and skills to enable a high level of service in a continuously changing environment.

About you

The occupant of this position will have completed or be enrolled in an Australian Library and Information Association accredited course with relevant experience, or relevant library experience.

Library Services Officers are required to work across multiple campus locations and be available for public holidays, shift and weekend work.

Candidates must have full unrestricted Australian work rights and may be subject to a criminal history check.

What we can offer

This is continuing opportunity based at Brisbane City (South Bank). As Griffith is a multi-site University, working across multiple locations is a requirement of the role.

HEW 4 Salary – Base range - $73,623.10 - $77,680.40 + 17% super. Full package range is - $86,139 - $90,886.

Additional Information

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

Wide range of Learning and Development opportunities

Salary packaging options and corporate health discounts

Generous leave entitlements including paid parental leave and leave loading

Support with future learning opportunities through our educational staff assistance scheme

Opportunities for internal mobility

Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

How to apply

Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. 

Please submit your application online and ensure it includes the following:

A covering letter, no more than 2 pages, outlining your suitability for the role. Please refer to the qualifications above and the Position Description.

Current curriculum vitae/resume including full contact details

For further information relating to the position, please contact Hugh Stocks, Library Campus Supervisor via email:  hugh.stocks@griffith.edu.au

Closing date: Tuesday 3rd March 2026 at 11:59pm. All applications must be submitted online