Mailroom Coordinator

Priority Duties and Responsibilities:

1. In accordance with postal regulations, sell postage supplies, weigh parcels, advise customers of available services and prepare mail and packages for shipping
2. Provide excellent customer service including recommending most economical, safest and quickest services; educate customer on proper packaging and special services; ensure interactions with all customers are polite and professional
3. Receive and distribute parcels from commercial courier services
4. Process undeliverable mail; forward US mail during absences from campus
5. Handle cash, make change, and maintain staff accountability and record office charges.
6. Oversee and assist student workers at the window as customers come to collect their mail and packages
7. Oversee and train on-call clerks in mail processing and distribution

General Duties and Responsibilities:

8. Maintain adequate postage, cash and work supplies
9. Balance cash drawer weekly and report any shortfalls or overages to Printing and Mailing Services manager immediately; record results in daily log
10. Advise manager of any problems immediately
11. Post accounts for services rendered
12. Work with student employees for distribution of mail.
13. Answer phone calls and emails in a courteous and professional manner
14. Assist courier in their duties and fill in on occasion as needed to cover primary courier days off
15. Work with and update process documentation as necessary
16. Other duties as assigned or as necessary