"Manager, Audio Visual Operations, AV Systems and Classroom Support (# JR103041)"

Position title: Manager, Audio Visual Operations, AV Systems and Classroom Support

Position #: JR103041

This position is available within the University of Maryland’s Division of Information Technology (DIT).

The Manager of AV Systems and Classroom Support works within the Academic Technology & Innovation team to lead the campus-wide operations of the AV systems installed in all General Purpose Classrooms and additionally assigned learning and conference spaces. Specifically, the Manager is responsible for maintaining, repairing and upgrading modern AV systems, as well as supervision and training of AV technicians and student employees. This individual will lead a dynamic team that provides a high level of customer service, maintains an excellent standard for AV system requirements, manages projects to program/install complex AV systems under constantly changing and demanding timelines, acts as a leader for other campus groups through best practice engagement for AV system management and service and collaborates with key groups to manage equipment lifecycles and direct the future of AV systems and classroom support on campus. This individual will work closely with the Academic Technology & Innovation staff and UMD teaching facilities governance groups to ensure classroom support services are delivered and AV systems are maintained in accordance with campus and DIT standards.

We are looking for a passionate, highly driven individual who has great project management, customer service, communications, multi-tasking, and AV troubleshooting skills. The AV Systems and Classroom Support Manager will work under the general supervision of the Associate Director of Classroom Technology and Field Support Services. This person is driven and shows leadership to its group and other groups to work towards the goal of providing a high quality teaching and learning environment to campus.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

Physical Demands: Must be able to operate test equipment, machinery, and AV equipment; use power tools; lift heavy loads up to 50 lbs.; work at heights using ladders and scaffolding; and drive a motor vehicle.

Licenses/ Certifications: Valid Driver's license

Physical Demands: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of audio visual programming experience. One (1) year leading or supervising professional staff.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

• Knowledge of analog and digital technology; electronics; audio and video systems and equipment; computer operation; media control systems; and video teleconferencing.
• Knowledge of customized complex electronic and audio visual systems to meet unique needs.
• Skill in oral and written communication.
• Skill in the use of Google Workspace products.
• Ability to interpret and apply policies, procedures, regulations, and laws.
• Ability to multitask while demonstrating a commitment to customer service.

Additional Job Details: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Preferences:

• Driven by standards of excellence and committed to continuous improvement.
• Ability to foster faculty enthusiasm for and engagement in the use of innovative technologies for teaching.
• Ability to build good rapport across all levels within the organization as one of the core responsibilities is to analyze, assess and provide training solutions to a variety of situations.
• High level of energy, drive, enthusiasm, initiative, creativity and commitment. Ability to work in a busy environment and on own initiative, be self-motivated and flexible
• Strong organizational and project management skills to effectively lead multiple projects simultaneously and meet tight deadlines
• Strong customer service skills to handle high pressure situations while effectively troubleshooting with customers.
• Committed to customer satisfaction: exceptional skills in collaboration, consultation, communication, customer support, data analysis, and time management.
• Understanding of UMD technology AV and/or networking standards.
• Experience with programming AV systems in classroom environments.
• Experience with networked AV systems and AV monitoring tools.
• AVIXA Certified Technology Specialist (CTS) certification

Other:

• Required Application Materials: Resume, Cover Letter, List of References
• Best Consideration Date: 01/08/2026
• Open Until Filled: Yes
• Salary Range: $123,560.00 - $148,272.00

Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

• DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
• F1 STEM OPT support is not available for this position.

Job Risks: Not Applicable to This Position

Financial Disclosure Required: No. For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department: DIT-ATI-Learning Technology Strategy (LTS)

Worker Sub-Type: Staff Regular

Benefits Summary: For more information on Regular Exempt benefits, select this link.