"Manager, Financial Aid Processing Operations"

Job Description

PURPOSE AND SCOPE:

The Manager, Processing Operations supervises Financial Aid Analysts, Coordinators and Administrators in the Operations area. The person in this position manages the awarding, processing and timely disbursement of Title IV, state and institutional aid.

ESSENTIAL JOB FUNCTIONS:

1. Manages a team of Processing Operations employees at various levels ensuring team provides consistent and superior services, sets and prioritizes team goals to achieve department objectives, and monitors team activity to ensure compliance with LSC policies and procedures
2. Serves as liaison with third-party servicer for the verification of approximately 10,000 students
3. Manage the awarding, processing and timely disbursement of federal, state and institutional financial aid
4. Continuously reviews, analyzes, and evaluates effectiveness of department operations, works with the Executive Director of Financial Aid System Operations to streamline current processes and strive for leaner, efficient process flows
5. Partners with the Executive Director of Financial Aid System Operations to establish policies that are related to Satisfactory Academic Progress standards
6. Actively remains current on policies, procedures and requirements for financial aid programs and Lone Star College processes. Ensures compliance with all applicable internal and external rules, regulations, and requirements, as well as LSC policies and procedures
7. Provides training, assessments and coaches staff on processes
8. Assist Financial Aid Contact Center and Campus Managers in resolving student issues, SNOW tickets, in-house verification, C-codes, etc.
9. Participates as an LSC representative on various committees, meetings, conferences, and workshops
10. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS and ABILITIES REQUIRED:

• Strong working knowledge of state and federal Financial Aid regulations
• Skilled in the use of personal computers and related software applications
• Strong interpersonal and communication skills, ability to work effectively with a wide range of constituents in a diverse community
• Effective verbal and written communication skills
• Excellent management and organizational skills

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 5 years of experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a supervisory level position
• Must be in good standing with the Department of Education
• Must successfully complete all National Association of Student Financial Aid Administrators (NAFSAA) Professional Credentials within one year of hire according to the schedule provided by supervisor

PREFERRED QUALIFICATIONS:

• National Association of Student Financial Aid Administrators (NAFSAA) Credentialed Professional or Certified Financial Aid Administrator (CFAA) certification

Special Instructions

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How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.