"Manager of IT Support / Information Technologist II/S"

Working/Functional Title

Manager of IT Support

Position Summary

The Manager of IT Support will lead a dynamic team of professionals that provide excellent IT service and support to the College of Natural Science (NatSci). This position will be a mix of managing projects, fellow team members, and providing hands-on IT support. The distributed team works with a wide selection of technologies that support teaching and learning, research, and operations across many departments and programs. This position will work daily and closely with other IT professionals and with the NatSci faculty, staff, and students. Ideal candidates will have the ability to lead, motivate, and train team members with technical and interpersonal skills. Other key abilities for success include excellent time and project management skills; proficient and professional communication skills, willing to learn from, and collaborate with other IT professionals to accomplish tasks and projects.

What you'll be doing with us:

• Identify, initiate, oversee, and complete projects of moderate complexity
• Train, manage and over see 6 to 8 IT support professionals located across campus
• Over see IT purchases and ensure all University procurement policies are followed
• Identify gaps in internal policy and procedures and work with the wider team to craft and implement new ones
• IT support for desktops and laptops running Windows, Mac OS, and Linux
• IT support for printers, multi-function devices, and tablets
• Setup of new tech devices and decommission of old devices
• IT support of various software and web applications
• Manage and track College and Department software licenses, including user maintenance and installation
• Maintain IT inventory, including hardware and software
• Perform basic server updates, file permission setting changes, and AD group maintenance
• Perform basic Ethernet and WiFi network troubleshooting and manage basic network settings on various devices
• Support and maintain conference and classroom projectors and miscellaneous AV equipment
• Assist users with virtual meetings on Zoom and Microsoft Teams

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; three to five years of related and progressively more responsible or expansive work experience in leading or managing a team; coaching others with technical and interpersonal skills; initiating, overseeing, and completing projects of moderate complexity; experience with operating systems Microsoft Windows and Mac OS; ability to lift and carry up to 25 lbs.; or an equivalent combination of education and experience.

Desired Qualifications

• Excellent communication skills
• Ability to articulate technical concepts to non-technical users in a clear and friendly manner
• Possess a strong customer focus;
• Prioritize customer satisfaction by going above and beyond to resolve issues promptly, follow up on user inquiries, and gather feedback to continuously improve the IT support experience.
• Team player
• Prefers to collaborate with others and work together on solutions
• A bachelor’s degree in computer technology or information systems, with coursework in an information-technology specialization
• Three-plus years managing a team of IT support professionals
• One to three years of experience with automation and scripting tools such as Windows PowerShell, Microsoft Power Automate, and Git
• One to three years of experience with Linux, including command line

Required Application Materials

Resume and cover letter

Special Instructions

Provide three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

Summary of Physical Demands

Lifting Move computers, printers, monitor, etc. Carrying Move computers, printers, monitors, etc. Pulling Relocate computers, printers, monitors, etc.