"Manager, Student Information Systems"

Why your role matters

As Manager, Student Systems (Core Connections), you will head a business-facing team dedicated to enhancing the student and staff experience through strategic use of technology, CRM expertise, and business process optimisation. You will champion streamlined processes, digital solution design, and system enhancements that deliver measurable impact across the student lifecycle.

A senior member of the Student Systems function, you will provide leadership across governance, stakeholder engagement, and technical delivery within your domain of student information systems. Working collaboratively with academic and professional staff, service units, and external vendors, you will act as a key connector—ensuring strong partnerships, effective delivery, and meaningful business outcomes.

Specific accountabilities include:

• Lead and manage the operational delivery of the Core Connections student systems, alongside uplift and continuous improvement initiatives, ensuring alignment with strategic objectives.
• Apply expertise in Agile delivery, business process reengineering, CRM, and digital solution design to deliver improvements that optimise the student and staff experience.
• Support the Senior Lead, Student Systems (Core Connections), to uphold and communicate relevant aspects of the strategic vision and priorities of the Registrar & Student Services portfolio, including preparation of reports, papers and briefings.
• Provide expert advice on the effective use, capabilities and limitations of information management systems to inform prioritisation, delivery and maintenance, while remaining cognisant of budget and resource constraints.

About You:

• Relevant tertiary qualifications and/or equivalent experience in project or program management, business systems or IT delivery, including roles such as Scrum Master, Senior/Technical Business Analyst, or Product Owner. Substantial experience leading large-scale digital or systems projects in complex organisations, preferably within higher education.
• Demonstrated ability to identify and deliver service, process, and system improvements through stakeholder consultation, enhancing quality, efficiency, and responsiveness to changing priorities.
• Knowledge of student administration processes and systems across the full academic student lifecycle (advantageous).
• Proven leadership of cross-functional teams including technical, business, and change specialists, with strong stakeholder engagement and communication skills to influence diverse audiences.
• Experience in vendor management, procurement, and service delivery, with high-level analytical and problem-solving skills, including systems thinking and strategic planning.
• Experience with CRM and related platforms (e.g. Dynamics 365, Dataverse, Power Platform) or equivalent enterprise technologies, with a commitment to monitor, prototype, and engage with emerging or new technologies.
• Superior written, verbal and interpersonal communication skills, with a demonstrated high level of attention to detail and the ability to engage and negotiate effectively to influence decisions and outcomes.

Employment Type: Full Time (35 hours per week)
Duration: Continuing role
Remuneration: Level 9 $148k + 17% superannuation & leave loading
Location: Kensington NSW (2-3 days campus based each week)

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Wednesday 25th March 2026. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.