"Member Experience Specialist II, Branches"

Job Number: 25370

Functional Area: Credit Union

Department: Credit Union

School Area: Credit Union

Pay Range: $24.28 - $32.90

Employment Type: Full-Time

Employment Category: Non-Exempt

Visa Sponsorship Available: No

Schedule: On-site

Pay Grade: 5

Posting Description

MEMBER EXPERIENCE SPECIALIST II, BRANCHES, Credit Union, is a first point of member contact for branch, online or Contact Center and offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.

The full job description is available here: https://www.dropbox.com/scl/fi/42hhtzuzqutrz8bdnob0v/Member-Experience-Specialist-II-dtd-11-2024.docx?rlkey=n6pc6y9c0er9y3trj1bt0vozw&st=b197tom9&dl=0

Job Requirements

REQUIRED: High school diploma or equivalent certificate of education; a minimum of three years of experience; great communication skills and patience and leadership skills to resolve complicated member issues; and be fully versed in all our products and services and able to effectively cross-sell.

PREFERRED: One or more years of experience with financial services, cash handling, credit card transactions, and balancing.