"Membership Coordinator"

Posting Details

Position Information

Working Title
Membership Coordinator

Department
Campus Recreation

Compensation Title
Coordinator, CRC Membership Sales

Position Number
30018701

Position Status
Regular

Work Schedule
Full-time Monday – Friday from 8:30 am – 4:30 pm. Flexible

Hours per Week
37.5

Months per Year
12

Purpose of Position

The Membership Coordinator is responsible for managing several key aspects of the Campus Recreation Center:

1. Develop and lead the Campus Recreation Center’s ( CRC ) member recruitment, engagement, and retention strategies, including both internal and external to the university (i.e., alumni, faculty, staff, supplemental memberships, corporate and community).
2. Maintain and manage all membership services business activities.
3. Develop and supervise 25+ student staff working in the Membership Services area.

Primary Responsibilities

Member Recruitment, Engagement, and Retention – 40%

• Develop and manage the membership management software and app.
• Develop and lead the CRC’s member recruitment strategy, including new member marketing, promotions, trial membership, tours, orientations, surveys, events, and member referral programs.
• Coordinate the member retention program, including member appreciation events, renewals, retention reward programs, and member exit surveys. Solicit and synthesize member feedback, and recommend and implement membership improvement efforts.
• Manage the CRC member messaging efforts, including overseeing daily, weekly, and monthly email communications regarding membership expirations, locker rental reminders, balances on account, and new member welcome messages.
• Develop customized plans for corporate partners interested in providing memberships for employees. Strengthen relationships with prospective partners through presentations, marketing campaigns, and other outreach with outside groups.
• Meet or exceed established membership revenue targets.

Membership Services – 35%

• Serve as administrator for computerized membership, locker, and sales software program (Fusion).
• Configure Fusion software to allow for membership and locker sales and collect registration fees for programs and services.
• Update the Fusion program each semester and throughout the year to reflect changes in program offerings and fees.
• Manage database of paid memberships and locker rentals.
• Utilize the Fusion program and SAP Business Warehouse to generate monthly, quarterly, and yearly reports.
• Use Fusion software to process, monitor, and input all Payroll Deductions.
• Work collaboratively with multiple campus departments, including Payroll, Parking Services, ALLCARD Office, Alumni, Bursar, etc.
• Processes all membership change and cancellation transactions and daily deposits. Maintain accurate financial records for quarterly and annual reporting.
• Supervise all membership, locker, and program registration sales.

Personnel Management – 25%

• Oversee member services desk staffing, including hiring, training, and supervising 25+ student employees.
• Develop an ongoing training and accuracy program for member services staff to increase sales accuracy and customer service.
• Create and manage student work schedules.
• Ensure appropriate staffing for all hours of operation
• Create, encourage, and support professional development opportunities for student staff, including training programs, professional association involvement, research, conferences, and individual mentoring.

Qualifications

• Bachelor’s degree in Recreation, Business, Sports Management, Student Personnel, or related degree required.
• Excellent attention to detail.
• Experience in business/accounting skills.
• Experience supervising student employees.
• Excellent customer service skills.

Minimum Education
Bachelor's Degree

Preferred Education
Master's Degree

Minimum Experience
Less than 1 year

Salary
starting at $34,379

Pay Grade
S67

Requisition Number
2026S2322

Job Open Date
02/12/2026

Quick Link
https://jobs.nku.edu/postings/15442

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter/Letter of Application
3. References