"Missouri Professional Development (MOPD) System Navigator - UMKC Institute for Human Development"

Hiring Department

Early Childhood Innovation Center in the Institute for Human Development at the University of Missouri-Kansas City

Job Description

The MOPD Navigator provides support to the Missouri Professional Development system. The MOPD system is the professional early childhood registry that supports the early childhood education system in Missouri. A MOPD Navigator assists system users: educators, program directors, and trainers, to engage with the MOPD system with ease. MOPD navigators will answer phone calls from system users, respond to email messages, and become experts in using the MOPD system.

Duties include:

• Answering phone calls from system users to resolve system access issues in a respectful, timely manner
• Respond to email messages to resolve system access issues
• Process training documentation, including CPR/First Aid certification, individual training requests, and transcript verification

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Experience in customer support or end user experiences.
• Experience in early childhood education.

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $18.87 per hour to $23.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 008
University Title: PROGRAM/PROJECT SUPPORT COORDINATOR I
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Deadline

Applications will be accepted until position if filled.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.