"MnSCU Academic Professional 2 - Student Services Coach"

Classification: MnSCU Academic Prof 2 Unlimited, Full-time

Schedule Options:
8:00 AM to 4:30 PM (Monday ? Friday)
8:30 AM to 5:00 PM (Monday ? Thursday), 8:00 AM to 4:30 PM (Friday)
Final schedule will be determined based on department needs after consultation with the hiring manager.
*A flexible work schedule may be approved with up to two days remote work per week

Salary Range: Hourly from $25.67 to $37.26; Annually from $53,599 to $77,799
*Salary placement is dependent on education and experience

Posting Period: Tuesday, January 26, 2026 to February 2, 2026 at 11:59pm

THE POSITION AND THE DEPARTMENT
This position delivers high quality, cross-functional services in the Normandale Community College integrated Student Services office related to course enrollment information, academic records, financial aid, payments and billing with a continuous focus on academic progress and success, financial wellness, student retention, and degree completion. This role requires a high level of customer service, professional knowledge, and ongoing training in order to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position directly supports student retention and completion efforts by proactively engaging students to remove barriers to success and providing personalized outreach for students identified as being at-risk regarding issues related to enrollment status. This position will actively advance the college?s strategic goals, by supporting efforts to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

YOUR QUALIFICATIONS

Minimum Qualifications: Three years of full-time experience working in higher education. A master?s degree may substitute for 18 months of experience, a bachelor?s degree may substitute for 12 months of experience, and an associate?s degree for 6 months. The degree needs to be in a related field.

Other KSAs we will be interviewing for:
Demonstrated intercultural competency sufficient to successfully interact and communicate with students and family, or other support relations, from diverse and traditionally underserved backgrounds
Ability to effectively communicate complex ideas, procedures/policies, and technical information both verbally and in writing to students and other interested parties
Knowledge of federal regulations related to maintaining the confidentiality of private information (FERPA, Data Privacy Act, Minnesota State System and college policies and procedures) and ability to adhere to these regulations
Customer service skills sufficient to elicit and share information with tact and diplomacy and to build strong working relationships with diverse internal and external partners
Ability to set job priorities, use analytical reasoning, and determine alternatives to problems facing students

Preferred Qualifications:
Master?s Degree in Student Affairs Administration or related field;
Three or more years of professional experience in a student services department at a college or university (such as financial aid, student services, admissions, or related)
Ability to write and speak in multiple languages such as Spanish, Somali, Hmong, or Arabic
Experience assessing student needs and coordinating services in an effort to retain students;
Knowledge of the Minnesota State System and college policies, as well as state and federal laws and regulations;
Working knowledge of current student information system (Integrated Student Records System), ImageNow, Minnesota State System related Web Communications and degree audit systems (DARS)
Advanced knowledge of computer applications, i.e., ISRS, MS Office 7 Outlook, Perceptive Content, Oracle Service Cloud and CRM software.

WHY NORMANDALE
Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided.

GREAT BENEFITS PACKAGE
As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low cost medical, dental, vision insurance, short- and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.
For information on benefits, visit SEGIP. This position is also part of the Minnesota Association of Professional Employees (MAPE). The MAPE contract outlines many additional benefits provided.
For more information on retirement benefits, please view the retirement brochure through MMB.

Equal Employment Opportunity
Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. ... (full EEO statement)

Reasonable accommodations will be made to applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or jobs@normandale.edu. Please indicate what assistance is needed.