Network Operations Center Analyst

Job Summary

The Office of Information Technology at CU Boulder invites applications for a Network Operations Center Analyst! This position will join the Operations unit in OIT and with guidance from senior level staff, this position will determine, maintain and expand switching structure including wireless access points, implement new designs of the network infrastructure, and provide operational support for the existing network infrastructure, installation/support for VoIP and analog services and cable TV services. The person who fills this position must be able to work outside normal business hours, participate in an on-call rotation and drive a university vehicle.

What Your Key Responsibilities Will Be

Network Hardware Installation and Configuration:

• Under the guidance of Senior staff, install and configure campus-wide network switches and wireless network equipment, which requires use of a university vehicle and the ability to distinguish between colors.
• Engage in deployment and testing of switches and Wi-Fi Access Points (AP), and UPS systems.
• Document configuration and implementation plans, and troubleshoot installation and configuration issues using networking professional standards.
• Determine appropriate switch and AP configurations.

Troubleshooting and Customer Service:

• Review, process, and complete routine customer Help Desk requests and issues.
• Complex requests will require collaboration/escalation to senior staff members.

Existing Network Component Monitoring, Repair and Upgrade:

• Respond to switch and Access Point outages.
• Troubleshoot the layer1/layer 2 network connectivity.

Installation and Repair of Network Connections:

• Data, voice, and coax activations and repairs.
• Update work order and database information upon completion of order.

Professional Development:

• Augment skills with a training/conference that will help develop you on a professional level.