"One Stop Training Program Manager"

Department:

Integrated Enrollment Services

Salary:

$49,400-$56,200

Description:

Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.

1. Plans and develops procedures for administering a large or complex department or program.
2. Manages fiscal activities, including procurement and budget analysis.
3. Provides guidance to subordinate staff and evaluates performance.
4. Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
5. Creates and reviews reports of expenditures and activities.
6. May administer grants and grant-related communications, scholarships and other operations.
7. Develops, implements and maintains appropriate policies and procedures.
8. May serve as property custodian for the department.
9. Performs other job-related duties as assigned.

MQ:

Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.
Experience: Requires a minimum of one (1) year of directly job-related experience.
Certification/Licensing: None.
Additional Job Posting Information:
- Department is willing to accept education in lieu of experience.
- Department is willing to accept experience in lieu of education.

Manage the University of Houston’s One Stop year-round training and professional development initiatives. Ensure that all staff are trained and meeting expectations while delivering seamless, student focused support across Financial Aid, Student Business Services (billing & payments), and the Office of the University Registrar (records & registration).

• Serve as a member of the One Stop leadership team; build, implement and asses all aspects of One Stop staff on-boarding and training.
• Continuously train and conduct quality control monitoring to ensure cross-functional counseling that connects the dots between aid, billing, and registration to minimize student runaround and support timely degree progression.
• Maintains a high level of working knowledge of university information, organization, opportunities and policies. Stay abreast of federal, state and institutional rules and regulations.
• Liaison with internal and external campus partners to ensure communication flow and better support students where referrals are needed

The ideal candidate for this position should possess the following:

• Higher Education experience, Enrollment Services preferred
• Experience with employee training and on-boarding, including planning, executing and assessment
• Service leadership skills including mutual respect, active listening, and responsiveness.
• Must be a multi-tasker, organized, and able to work in a fast-paced, high-pressure environment
• Strong interpersonal and problem-solving skills.
• Ability to clearly interpret and implement policies and procedures.
• Ability to interact with all levels of internal and external constituents.