"Online Student Specialist"

Job Details

Online Student Specialist

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach. Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session. As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service. We also offer an abundance of training and development programs through our Dare to Learn Academy, and the employee assistance program, many of which are offered free of charge.
Recruitment Range: $46,200 - $51,285
Vacancy Number: S02776
Competency Level: Contributing
Location of Workplace: Main UNCW Campus
Home Department: Registrar - 30130
Primary Purpose of Organizational Unit:
The Office of the Registrar supports UNCW's mission by providing academic support services including student services and academic records management; degree and diploma processing; student academic information systems management; administration of regulations and policies of the Faculty Senate, academic eligibility of athletes and, as prescribed in the policies of the university and the Code of the University of North Carolina, maintenance of archives; and system-wide reporting (in collaboration with the Office of Institutional Research) of enrollment, courses and degrees awarded.
Brief Summary of Work for this Position:
The Online Student Specialist consults with university partners on effective student records and registration administration for Online Accelerated Programs at UNCW. The role serves as the primary liaison and decision maker in the Office of the Registrar for OAP issues across the university. This position provides data reporting and assessment for partners; interprets and applies relevant policies and modifies processes in response to OAP-specific situations; articulates and posts standard and non-standard transfer credit for OAP students; manages OAP academic calendar; maintains the accuracy of degree audits, including applying degree exceptions to student records. The Online Student Specialist assures timely processing of graduation checks and degree posting for OAP students as well as contributes to the mission and overall goals of the Office of the Registrar.
This position will work occasionally on weekends and nights as needed to support student and program needs.
Minimum Education and Experience Requirements:
Bachelor's degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Education, Knowledge, Skills & Experience:

• 3 or more years of higher education work experience in a related area.
• Familiarity with online education, bachelor's and master's degree design, and requirements.
• Experience working with admissions, academic advising, project management, or systems support.
• Demonstration of initiative, independent problem resolution, and adaptability to new and non-standard challenges.
• Understanding of transfer policies and articulation practices.
• Knowledge of university and program curriculum and degree requirements.
• Ability to manage multiple event timelines and deadlines.
• Highly developed written and verbal communication skills.

Required Certifications or Licensures:
N/A
FTE: 1.0 FTE (40 hours per week)
Months Per Year: 12 Months
Work Days: Monday-Friday, occasional weekend and nights
Work Hours: 8:00 am - 5:00 pm, flexibility required
Type of Position: Permanent
Position Number: 8326
Job Posting Date: 02/13/2026
Posting Close Date: 3/1/2026
Number of Openings: Single Incumbent