"Operations Coordinator"

Position Overview

The Residence Life Operations Coordinator is a full-time administrative role dedicated to supporting the core operational functions of the department. Reporting to the Director of Residence Life, the Coordinator manages housing selection, room change processes, departmental email communications, student housing data, data entry, and marketing initiatives. The Operations Coordinator plays a critical role in ensuring efficient housing operations and maintaining a high standard of service for residential students.

Key Responsibilities

• Develops and implements policies and procedures for housing selection, occupancy, and move-in/move-out processes.
• Coordinates administrative functions of the room change process, student status updates, room inventory updates.
• Coordinates the upper-class housing selection process and collaborates with the Assistant Director of First-Year Communities on application review and placement of first-year and transfer students.
• Coordinates all aspects of Summer Housing, including applications, move-in/move-out processes, and housing status updates.
• Coordinate Fall and Spring move-in/move-out procedures.
• Co-facilitate Resident Advisor move in/move out training with Assistant Directors.
• Serves as co- liaison to the Facilities team and meets weekly with the Director of Facilities alongside Director of Residence Life.
• Serves as co-primary administrator for housing software systems (e.g., StarRez).
• Maintains accurate housing data across five traditional residence halls and residential villages.
• Meet biweekly with the Student Experience Systems Administrator.
• Manages the department's general email inbox through Team Dynamix.
• Works in partnership with Assistant Directors to support administrative functions of the Resident Advisor selection process.
• Collaborates with Key Room staff in the administration and oversight of the key management system.
• Contributes to the development and implementation of departmental operational policies.
• Assists with marketing and communication efforts related to RA recruitment, housing selection and programming.
• Performs other duties as assigned.

Requirements and Qualifications

• Bachelor’s degree required; minimum of 2 years of professional experience in higher education or related field with a focus on operational leadership.
• Demonstrated commitment to operational excellence and continuous improvement in a student-centered environment.
• Strong interpersonal and organizational skills with the ability to manage multiple priorities.
• Experience utilizing software systems to support services; housing management systems experience preferred.
• Experience in departmental marketing, including electronic communications, social media, and print materials.
• Excellent written and verbal communication skills.
• Proven ability to design, implement, and manage large-scale operational processes.

Note: This position is primarily a Monday–Friday, 9:00 a.m.–5:00 p.m. role. However, the Operations Coordinator is expected to support key departmental functions outside of standard business hours approximately 3–4 times a semester (e.g., Resident Advisor training, move-in/move-out, housing selection placements, and other peak operational periods).