Program Coordinator - Training & Development

Company: Louisiana State University

Job Location: (Not specified)

Category: Residence Life and Housing

Type: Full-Time

Reporting to the Assistant Director for Training & Development, the Program Coordinator for Training and Development is responsible for assisting with planning and implementing training and programs to enhance the success of staff members at all levels within Residential Life. Additionally, the Program Coordinator manages assessment initiatives related to trainings and learning outcomes in order to produce marginal gains each year.

General Responsibilities

• Develop, implement, and execute training schedules and logistics for undergraduate student staff and Graduate Assistants
• Work collaboratively with inter-departmental peers to design and implement training for other student staff positions
• Create and maintain digital learning solutions for ongoing training and reference
• Manage the collection and tracking of departmental certification requirements
• Contribute to departmental and divisional work through attendance and engagement in staff meetings, training and events

Opportunities for Leadership

Leveraging Digital Learning Tools to Affect Competency Development: Supplementing traditional, lecture-style training sessions with curated digital solutions is the future of on-the-job training. The Program Coordinator will assist in creating online modules and resources that support learning throughout the academic year to build in-hall staff capacity and improve quality of service for residents.

Develop a Professional Development Program for Graduate & Professional Staff: Working with entry level staff members to prepare for the next level of their careers is a critical responsibility to the larger field of Student Affairs and LSU. The Program Coordinator will work collaboratively with the Assistant Director to build and create a development program that involves ongoing training throughout the year, management of resources related to professional development, and determine training programs to increase success within their roles.

Building Upon Campus Relationships and Partnerships: The varying roles that work within the Department of Residential Education span a breadth of campus resources through referrals and relationships. The Program Coordinator has an opportunity to solidify these partnerships to allow for a transformational training experience that involves the campus support resources in educating our staff. By intentionally building upon these partnerships, the Program Coordinator will be able to effectively convey important information to better serve our residents and staff members’ referrals.

Attributes of the Successful Candidate

Collegial team player who actively builds authentic and mutually beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.

Track record of effective leadership and management that includes the development of staff, the ability to articulate clear expectations and provide timely feedback and the willingness to redirect behaviors, practices, or attitudes that are misaligned with institutional or divisional objectives, or that are inconsistent with the maintenance of a positive work environment.

Dedicated Housing Professional, who is interested in advancing their career in the field of Housing and Residential Life and has an understanding or the demands and challenges of working in this area.

Maintains a strong appreciation for the educational and social value of a broad-based community and a demonstrated commitment to accessible and welcoming programs, services, events, and experiences.

Does not begin with no but is willing and able to say it with kindness when appropriate and necessary.

Being philosophically and ethically grounded, but with an interest in curiosity and innovation. An understanding that the best practice is one that is most relevant to LSU students at this moment in time –a reality that is ever-changing.

About the Division of Student Affairs Priorities

At LSU, we work diligently to create the conditions that make a difference both in the lives of students and for the state of Louisiana. Regardless of the unit, the DNA of student affairs work at LSU is predicated on three priorities. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

Department of Residential Life Mission Statement

Provide dynamic student-focused learning communities that support development and academic success in clean, safe, and sustainable facilities that meet the needs of the campus community.

Responsibilities

Staff Training & Development (50%): Attend weekly departmental staff meetings; Develop, implement, and execute training schedules with AD-TD for undergraduate student staff and Graduate Assistants positions, including ongoing training initiatives; coordinate reservations and management of student staff training rooms, meals, and schedules; collaborate and consult with cross-campus subject matter experts to determine effective learning solutions; offer development; assist with preparation of annual training budget and maintaining records and expense reports; develop collaborative partnerships with departmental leadership and campus partners; aide the AD-TD in executing professional staff training initiatives; chair the Student Staff Training Committee

Learning Management Systems (20%): Create and maintain departmental Moodle for RA staff members' ongoing training and references; manage departmental certification requirements including tracking and working with the ADSS on resulting performance management; design and create learning modules; authenticate learning assessments; digitize reference materials for increased ease of use; assist the Coordinator for Student Staffing and Residential Life Communications team in developing and implementing training from desk assistant and summer conferences staffs respectively

Assessment & Evaluation (20%): Develop and continuously manage a needs assessment by position for training scaffolding; create, compile, and present training evaluations; organize and execute focus groups to enhance electronic evaluations; lead real-time feedback in staff meetings following training and development initiatives; prepare end of the semester reports on behalf of the department including December and/or January development days

Quality Control (5%): Ensures every aspect of training and development outputs including administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase level of all services, events, programs, and experiences in department for continuous improvement every academic year

Other Duties as Assigned (5%): Coordinates special projects and other duties as assigned by the Assistant Director for Training & Development or Associate Director for Residential Operations. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

Minimum Qualifications

Master’s Degree. LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications listed but has substantial experience in the key job responsibilities.

Desired Qualifications

Master’s Degree in College Student Personnel, Higher Education Administration or a related field; 1 or more years of experience working within a higher education setting; Experience with training and curriculum development; Experience with utilizing learning management systems for education.

Applications

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. Interviews are planned to start the week of September 29, 2025. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Special Requirements/Expectations

Ability and willingness to work frequent evening and weekend hours. As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.