"Patient Services Associate"

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical float position for the Operating/Recovery Rooms Department. The candidate will learn all clerical areas (Surgery Reception/Check-In, Pre-Op, PACU, OR Front Desk at Pavilion, CVC and UH) to provide absentee coverage and other coverage as needed. This coverage may be planned, but last-minute changes also frequently occur.

• Use MiChart and other tracking systems to make sure that patients are flowing through the system accurately (have been checked in/transferred appropriately etc.)
• Act as a resource to those in the perioperative environment
• Keep team members (clerical, nursing, etc.) aware of changes to patient status/plans
• Facilitate prescription process
• Print schedules, forms, logs, patient lists, labels, wristbands, etc.
• Coordinate updates and print supply requisitions
• Professionally and politely field/route all preop phone calls and guests
• Assist staff and guests with questions and provide clerical support
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others
• Train new team members and maintain accurate up-to-date training documentation and checklists
• Consistently remain at the preop desk and provide thorough hand off data at the end of shift
• Other duties and projects as assigned

Required:

• High school diploma or General Education Development (GED) credential
• 1 -2 years of experience or a combination of education and experience
• Excellent organizational, analytical and communication skills
• Good investigative skills and strong attention to detail
• Excellent customer service experience (preferably in a medical environment)
• Demonstrate effective problem-solving skills
• Self-directed, motivated and able to multitask
• Prioritizes work and manages time
• Demonstrated ability to communicate and collaborate effectively with members of the healthcare team
• Work well with minimal supervision
• Excellent attendance record and reliability

Desired:

• Knowledge of Perioperative and surgical environments
• Experience with Epic/MiChart and Microsoft Teams
• Familiar with UMHS policies and procedures
• Basic medical terminology
• Previous work/volunteer experience in a medical environment

The selected candidate will work UH Pre-op desk: 4:30am-1:00pm, M-F.

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.