Patient Services Associate - Reading Room Coordinator

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Provide timely, courteous and professional support to Radiologists, as well as to all external customers and internal staff members.

• Be the primary point of contact for radiologists and residents.
• Answer incoming calls and direct inquiries appropriately.
• Upload external imaging studies into Sectra accurately and efficiently.
• Manage Sectra read lists.
• Monitor the ER and Inpatient lists in Sectra.
• Monitor protocol worklists in MiChart.
• Manage Results Tracker list and All Read list throughout the day as per daily demand.
• Assign/reassign studies to other divisions as required.
• Assign studies to radiologists if needed.
• Email 3D lab for images when requested by radiologist.
• Page/call/communicate with providers as requested by radiologists.
• Communicate with ER physicians regarding outside imaging requests.
• Utilize paging system to contact appropriate staff as required.
• Signing into Microsoft Teams Page when arriving.
• Updating RRC of the day in Sharepoint.
• Monitoring MRI Clearance Microsoft Teams page.
• Update job board with doctor assignments.
• Monitor fax machine.
• Communicate with PACS Team and User Support as needed to resolve issues and support operations.
• Ensure overnight 1800 preliminary reports are staffed timely.
• Check Qgenda for doctor assignments.
• Assist radiologists with daily work, including research.
• Assist in assigning medical students to a Resident/Fellow.
• Maintain cleanliness to the Reading Room Coordinator area and light cleaning/stocking when necessary.
• Assist in the training of new employees.
• Collecting paperwork from technologists when needed.
• Processing FFR (Heartflow requests) when needed.
• Monitor Teams groups associated with your Reading Room.
• Send paperwork to HIM for scanning when needed.
• Prepare patient files for diabetic PET patients when needed.
• Load images into Citrix and MIM.

• Demonstrates a high standard of teamwork by demonstrating adaptability, dependability, flexibility, and willingness to share information and resources.
• Demonstrates the ability to work independently in a fast-paced, ever-changing, and potentially stressful environment.
• Demonstrates strong organizational skills with the ability to prioritize work effectively.
• Demonstrates professionalism, attention to detail, and the ability to follow direction and accept constructive feedback.
• Demonstrates strong written communication skills, including correct spelling and proper grammar.
• Demonstrates strong interpersonal and verbal communication skills, including active listening.
• Demonstrates reliability, including maintaining excellent attendance.

Required Qualification:

• High School diploma or equivalent.
• Two or three years of experience in direct customer service role, involving face-to-face or phone-based patient/customer interaction.
• Basic knowledge of medical terminology.
• Availability to work holidays are required.

Preferred Qualification:

• Knowledge of MiChart is preferred.
• Knowledge of Medicom is preferred.
• Knowledge of Sectra is preferred.
• Knowledge of Microsoft Teams is preferred.
• Previous experience in healthcare or radiology environment.
• Knowledge of health system policies and procedures.
• Basic understanding of radiology workflows, terminology, and imaging systems.

Monday-Friday 8:00am-6:00pm (40 Hours each week, Day off will vary)

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.