"Performing Arts Aide (Front of House)"

Summary Description

Under direct supervision, the Performing Arts Aide (Front of House) supports the operation of live performances, events, and programs hosted by the School of Arts, Media, Performance and Design (AMPD). This position plays a key role in ensuring a welcoming, professional, and safe environment for guests, performers, and staff. Responsibilities include assisting with ticket sales, event setup and cleanup, ushering, operating the people mover, and providing general front-of-house support. This is a part-time position for Saddleback College students currently enrolled in 6+ units and requires availability during evenings and weekends in alignment with the performance schedule.

Representative Duties

• Greet patrons and provide excellent customer service during performances and events.
• Assist with ticketing operations, including scanning, sales, and will-call distribution.
• Set up event spaces with appropriate signage, programs, seating arrangements, and accessibility accommodations.
• Serve as an usher by directing patrons to seats, distributing programs, and monitoring audience needs.
• Operate the people mover (event transport vehicle) to assist patrons with mobility or accessibility needs.
• Ensure audience and performer safety by following emergency protocols and event safety guidelines.
• Clean and reset front-of-house areas, lobbies, and seating before and after events.
• Provide support to production and administrative staff as needed.
• Perform other related duties as assigned.

Qualifications

Knowledge of:

• Basic customer service principles and practices.
• General procedures for public event operations.
• Proper etiquette and communication in a performance or public setting.
• Basic safety and accessibility guidelines for events.
• Operation of transportation or mobility assistance equipment (training provided).

Skills and Abilities to:

• Provide courteous and professional customer service to a diverse public.
• Communicate clearly and effectively in person and via radio or phone.
• Remain calm and solution-focused in a fast-paced or high-traffic environment.
• Follow directions and safety procedures accurately and consistently.
• Work collaboratively with peers, staff, and supervisors.
• Maintain professionalism and a welcoming demeanor during performances.
• Stand, walk, or move for extended periods during shifts.
• Safely operate the people mover (training provided).
• Adapt quickly to changing tasks or event needs.
• Report to work on a regular and consistent basis, as scheduled, to assigned job.

Working Environment and Physical Demands

Work is performed in indoor and outdoor event spaces, including theaters, lobbies, and campus walkways. The position involves direct interaction with the public and exposure to loud sounds, stage lighting, and crowds. Evening and weekend hours are required based on performance schedules. Stand and walk for extended periods. Lift and carry materials up to 25 pounds. Assist with event setup, moving chairs, signage, and equipment. Operate the people mover and support guests requiring mobility assistance. Respond quickly in case of emergencies or patron needs. See in normal visual range, with or without correction. Hear and respond to verbal instructions and safety alerts in a crowded environment.

Supplemental Information

Work Schedule: TBD – Schedule and shift vary and are subject to change in accordance with the department's needs. Hours per Week: Up to 25. This is a short-term, temporary, hourly Non-Bargaining Unit (NBU) assignment, not to exceed 160 days and 960 hours per fiscal year (July 1st through June 30th). Short-term, temporary NBU positions may only be used on an intermittent, seasonal, or project basis.