"Process Coordinator"

Job Summary:

The office of Enrollment Services at Eastern Washington University invites applications for the Processing Coordinator to support EWU’s Dual and Concurrent Enrollment team. This entry level position with the Dual and Concurrent Enrollment team at EWU supports College in the High School (CIHS) and Running Start (RS) programs and participants through the application and registration process. The Process Coordinator will:

• Coordinate all application, registration, and data entry processes.
• Serve as a primary contact for student participants and CIHS instructors with regards to applications, registrations, and private high school payment indicators.
• Work closely with other EWU staff to ensure everything data flows are complete and working properly in EWU systems and to identify ways to improve processes.

A successful candidate for Process Coordinator should be comfortable working with computer systems and complex processes; demonstrate willingness and/or experience in working with students or customers from a wide range of abilities, backgrounds and experiences; and have strong attention to detail and written communication skills. The Process Coordinator reports to the Assistant Director of EWU in the High School, and will annually process thousands of applications for CIHS and will assist during cyclical periods in the processing of RS applications.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

About Enrollment Services

Enrollment Services supports Eastern Washington University’s mission by providing exceptional service to students, families, faculty, staff, and community partners while contributing to a university centered on student learning and success. As a member of the Enrollment Services team, you’ll experience professional engagement and coaching as outlined in the Gallup model, and we’ll work to identify and develop your strengths as part of a professional growth plan. Our team is one of the most transparent and mission-critical units on campus, so you’ll be held to a high standard and encouraged to share your opinion and insights about how we can better serve students and colleagues. Each team has clear and documented goals and priorities, and while we sometimes have to react to the situations we encounter, our work is largely proactive. Because we value mental, physical, and environmental health, you’ll be encouraged to take maximum advantage of flex, leave, and telework options as outlined by policy and the requirements of your team and position. You can trust your team to prioritize efficiency, effectiveness, and employee wellbeing. For more information about us and all the services we provide, visit our website.

The salary for this position is $44,868 – $51,612. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and their eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

Applications will be accepted through October 26, 2025; screening of applications will begin the next day. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

Required Qualifications:

• Associate’s Degree OR equivalent years of work experience
• Ability to effectively manage multiple priorities, pay attention to detail and produce desired results
• Experience with functional systems and complex data processes.
• Ability to communicate in a clear, friendly and effective manner both orally and in writing
• Ability to understand and apply applicable rules, regulations, policies, and procedures regarding transfer admission and records management
• Ability to work independently and as a member of an integrated team
• Capacity to effectively address diverse constituencies
• Advanced computer skills to include: Microsoft Office Suite and SCT Banner (or equivalent)
• Proficient user of laptop computer
• Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.

Preferred Qualifications:

• Bachelor’s Degree
• Experience working in fast paced, high demand environment
• Experience with the Banner Financial Aid System, a website management tool such as WordPress; a mass email and communication tool such as Slate, and/or a student care tool such as Navigate

Other Skills and Abilities:

Job Duties:

Technical and Operations Support

• Input student data into information systems.
• Audit applications daily.
• Input student confirmation and cancellation information.
• Input academic reinstatement approval and denial information.
• Make initial admission decisions for former students.
• Coordinate creation and filing of student application records.
• Schedule and coordinate the transition of enrolled student records to the Office of Records and Registration.
• Schedule and coordinate the periodic destruction of inactive student application records.
• Coordinate daily mailings to students using communication systems as well as mail merge software and advanced macros.
• Ensure application processes are completed in an efficient and timely manner.
• Continually assess and improve workflow pertaining to data entry and file management processes.
• Develop and maintain written procedures to assist in maintaining accuracy and efficiency.
• Assist with application transition from the CRM to other systems.

Percent of Time: 80

Program Process Support

• Inform CiHS students of proper registration procedures; resolve holds/problems.
• Provide CiHS instructors and high school administration with potential registration restrictions due to academic standing holds.
• Inform other EWU staff and faculty of current processing timelines, procedures, and other information pertinent to their work.
• Complete registration processes for students who received advising about their academic holds.
• Assist with testing and implementation of application system updates relating to Dual Enrollment.
• Provide high school administration with academic reinstatement resources for students dismissed.

Percent of Time: 20

Conditions of Employment:

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2023/06/WFSE-EWU-CBA-Barg.-Units-1-and-2-FINAL-2023-2025.pdf

After starting employment, employees will complete the required training via Canvas. Workplace Belonging training will be available on December 1st and should be completed by March 31st, 2026.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Salary Information:

The salary for this position is $44,868 – $51,612. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date:

11/05/2025

Open Until Further Notice:

No

Closing Date:

11/23/2025

Screening to Begin:

11/24/2025

Special Instructions to Applicants:

Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/14171