Professional Masters Program Coordinator

Job Summary

The Colleges of Liberal Arts & Sciences (LAS) is seeking a professional masters program specialist to join our team to support the Professional Science Masters and Masters of Statistics programs. The professional masters program specialist will be joining a high-functioning, ambitious team that is working to create a culture of excellence and effectiveness during a period of significant growth for both programs. This position will be a “front line” advocate for both programs, with the opportunity to have a diverse range of responsibilities, providing support to students, community outreach, and working with university colleagues. This will be a multi-faceted position with the ability to develop and grow skills in administration, outreach, event planning, marketing and communications, and the field of higher education.

The program specialist will work with both the PSM and MSTAT program directors and program manager to complete a team with ambitious goals. As modalities and approaches to higher communication and job credentials continue to evolve, this position will work closely to align student interests and goals with program offerings. The successful candidate will need to work pragmatically with staff and the LAS team to create a service-oriented culture, assist with meeting short- and long-term goals, and maintain a high level of productivity. An ability to prioritize tasks and work collaboratively will be essential.

The Colleges of Liberal Arts and Sciences (LAS) unites strategy, operations and campus innovation across the Colleges of Humanities, Social and Behavioral Sciences, and Science. Established in 2025, LAS is increasing the impact of staff functions across campus as well as to meet the challenges and opportunities in higher education.

Responsibilities

The professional masters program coordinator provides day-to-day operational support for the Professional Science Master's (PSM) program and Masters of Statistics (MSTAT) program, with a focus on reliable execution, clear communication, and a strong student experience. This role manages first-level inquiries, scheduling, event logistics, tracking, and administrative coordination, and escalates advising-, policy-, or exception-related items to the Program Manager and/or Director.

• Frontline support: Provide frontline support for both programs, fielding inquiries and working with the university audience and general public to ensure effective communication from initial interest through program placement. Have a knowledge of program requirements and the ability to communicate effectively.
• Program inbox + first-level support: Monitor program email inboxes, respond to routine questions using approved templates, and route inquiries to the appropriate staff owner.
• Scheduling + coordination: Schedule advising meetings and program appointments (logistics only), send confirmations/reminders, and coordinate meeting details (room/Zoom, materials).
• Events + student activities: Coordinate logistics for events (in-person and virtual), including reservations/Zoom setup, RSVPs, catering, A/V, parking codes, setup, and attendance tracking.
• Tracking + lists: Maintain accurate trackers and distribution lists (inquiries, RSVPs/attendance, committee rosters, registration checks, code distribution logs) and flag issues to the Program Manager/Director.
• Committee/admissions process support: Support committee coordination needs (scheduling, compiling materials, tracking deadlines) and assist with process-related admissions workflow tasks as assigned (non-decision-making).
• Administrative coordination: Support purchasing and program needs (supplies, swag, codes), maintain documentation/records, and assist with Concur travel logistics as assigned.
• Website/social execution support: Post routine updates to program channels (calendar/announcements/social posts) using approved content and basic formatting/brand polish.
• Escalation + continuous improvement: Escalate promptly for advising, policy interpretation, exceptions/waivers, sensitive issues, or complaints; flag recurring issues and help improve templates and workflows.

Minimum Qualifications

• Experience supporting academic programs or student-facing operations in higher education.
• Event coordination experience (in-person and virtual) with attention to details and deadlines.
• Comfort working with multiple systems (email/calendar tools, shared drives, basic spreadsheets/trackers; familiarity with UU tools like PeopleSoft/Concur is a plus).
• Strong written communication skills and a student-service mindset.
• Ability to manage multiple concurrent requests, prioritize effectively, and maintain accurate tracking/documentation.
• Interest and/or experience supporting program marketing through social media content scheduling and posting (LinkedIn preferred).
• Comfort creating simple, polished visuals using Canva (or similar tools), including flyers, social graphics, and light formatting/brand cleanup.
• Interest and/or experience using automation tools to streamline repeat processes (e.g., workflow templates, forms, email sequences, scheduling tools, basic AI-enabled productivity tools).