Specialist II, Enrollment Services

Job Details

Title: Specialist II, Enrollment Services

Department: Records

Classification: 2m – hybrid mobile

Pay Rate: $38,780-$47,460/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.

Position Summary: The overall function of this job is to be an initial point of contact for graduation issues, questions, and communication. Ensure compliance with degree requirements for graduation in accordance with TBR/SACS policies and procedures. Co-oversee the graduation workflow, serve as primary backup to Degree Works (coding, maintenance, problem resolution) and Course Program of Study issues. Answer phone and email inquiries related to complex registration, pre-requisite checking, major change, transcripts, transcript articulation and enrollment verification issues as well as process those as needed. This position requires knowledge of all Records office processes and will assist with those as needed.

Essential Functions:

• 30% Analyze graduating students’ records for compliance with graduation requirements. Serve as initial point of contact for faculty, staff and students to resolve graduation, Course Program of Study and DegreeWorks issues. Serve as primary DegreeWorks backup to Degree Progress Coordinator including the ability to code and maintain DegreeWorks. Co-oversee graduation work flow and resolve any issues. Initiate graduation related communications, process graduation data and maintain online graduation files.
• 25% Be a lead point of contact for information and problem resolution of Admissions and Records functions for faculty, staff and students.
• 20% Respond to tickets, Teams, email and phone inquiries.
• 15% Process transcripts, enrollment verifications, major changes, and transcript articulations.
• 10% Assist Manager of Records and Registrar as needed. Other duties as assigned.

Job Requirements: Minimum of a Bachelor’s degree and one year of experience working in higher education in admissions and/or records departments OR an associate’s degree with three years of full-time higher education work experience.

Skills/Abilities:

• The ability to communicate and collaborate with staff and students across all departments and positions.
• In-depth knowledge of college curriculum and graduation requirements for all majors.
• Ability to maintain detailed records and collect data for reports.
• The aptitude for sound judgment and decision-making skills.
• Excellent written and verbal communication skills are required.
• Ability to analyze and problem solve.
• Proficiency with general computer functions, experience with Banner, Microsoft Office Suite and a demonstrated aptitude for learning new software applications.
• The ability to communicate complex information to students.
• Able to engage in the College’s mission, vision, and values.