"Program Delivery Coordinator, Professional & Executive Development"

Job Summary

The Program Delivery Coordinator, a member of the Harvard Professional & Executive Development team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional & executive development programs.

Job-Specific Responsibilities

The Professional Development Programs team each year supports and delivers more than 150 on-campus and online open enrollment programs, and 30 on-campus, online, and off-site custom programs, while working with more than 60 different instructors.

The Professional & Executive Development team cultivates, manages, and delivers a growing portfolio of programs for both open enrollment audiences, as well as private clients on-campus, online, and off-site. This position will have responsibility for supporting program delivery, conveying the DCE brand by providing excellent customer service, and through keen attention to detail in producing quality program materials. Duties also include on-campus and online support during program sessions, significant interaction with an international audience of businesspeople, and other units around the University, as needed. Reports to a Professional & Executive Development Program Manager.

Event Planning and Logistics

• Prints and assembles large quantities of program materials for participants, with keen attention to detail
• Carefully packs and ships collateral and materials for off-site custom programs
• Prepares documentation and packing lists for off-site shipments
• Works with templates to update program materials
• Helps with setup and program delivery on day-of event both in person and virtually
• Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
• Supports the program for duration of event
• Runs triage as necessary during event; anticipates and supports participant/instructor needs
• Orders pre-readings/cases
• May oversee temporary staff
• Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
• Contributes to improved business process efficiencies

Customer Service

• Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom
• Writes clear, concise, and professional responses to participants' inquiries
• Manages program registrations, assisting participants with payment and interacting with finance department
• Works to enhance participant experience throughout session
• Delivers welcome messages to new participants in person and via Zoom

Working Conditions

May have varying hours ranging from 7am to 7pm.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

This position will be based in Cambridge, MA. Hybrid available at times.

Physical Requirements

Must be able to lift 25 lb

Qualifications

Basic Qualifications

• Minimum of 3 years' relevant experience, such as event planning/management and or customer service
• Education beyond high school may count toward experience

Additional Qualifications and Skills

• Bachelor’s degree is strongly preferred
• Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele
• Strong attention to detail and ability to follow through
• Ability to multi-task
• Excellent customer service skills
• Ability to be adaptable and flexible when facing unknown situations
• Exceptional oral and written communication skills
• Flexibility and ability to occasionally work long hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm)
• Previous work in professional or executive education setting

Additional Information

• Standard Hours/Schedule: 35 hours per week
• Compensation Range/Rate: $62,000-$65,000/annual
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity
• A cover letter is highly encouraged for consideration.

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.