Program Management Specialist

Posted: 22-Apr-26

Location: Baltimore, Maryland

Categories:
Staff/Administrative

Internal Number: 8665

Duties & Responsibilities:

• Perform clerical functions and assist with office operations related to record rebuilding, archiving, imaging, and maintenance.
• Process official transcripts and perform data entry.
• Processes various documents requiring knowledge of relevant departmental policies and procedures and interaction with other team members; Assembles, compiles, and edits data and records using Banner.
• Proofread to ensure a quality product and identify errors and omissions in materials, expediting resolution.
• Analyze workflow processes, propose solutions, resolve problems/issues, prepare reports, analyze data, provide recommendations to improve workflow, and ensure appropriate use of the student information system.
• Follow FERPA as well as state and federal regulations.
• Support student information system Banner data entry and validation, training, electronic document research and workflow management, and production of student evaluation reports.
• Troubleshoot student information systems and related systems to ensure efficient and effective use of resources.
• Follow Maryland Higher Education Commission (MHEC) policies to comprehend institutional accreditations and policies.
• Enter course equivalencies into the Student Information System Ellucian Banner, Smartsheet, or similar, and the College Source Transfer Evaluation System (TES).
• Research transfer institutions to determine their accreditation, type, degree levels, calendar system, course numbering, grading system, and course transferability.
• Assist with quality assurance review and participate in projects to develop and improve processes and resources.
• Contribute to the department's continued improvement by actively participating in meetings, training sessions, presentations, and professional development opportunities.
• Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners.
• Type in data provided directly from internal and external customers.
• Verify data by comparing it to source documents.
• Retrieve data from the database or electronic files as requested.
• Accurately enter transfer credits into the student information system for evaluation.
• Assist with transfer credit evaluations and accurately enter equivalencies into the student information system.
• Perform other job-related duties as assigned.