"Program Specialist, Online MBA"

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to build a better world through business. Through our powerful ideas, purpose-driven leaders, and positive impact, we empower business leaders to improve the world. Learn more about Ross HERE.

The Online MBA (OMBA) Program offers a world-class MBA education to working professionals located in the United States and abroad. The program is designed for flexibility and is composed of asynchronous (on-demand) course material, synchronous virtual sessions, and three in-person residencies hosted in Ann Arbor, Los Angeles, and at multiple international locations. The program's current enrollment is over 500 students and enrollment continues to grow.

For a full job description, see here. For questions about this role, email RossHRRecruiting@umich.edu.

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file, due to system limitations.

General Online MBA Program Support

• Coordinate logistics and on-site execution for key in-person events (Residencies--including abroad, Welcome Events, Commencement, Orientation), including space, travel, lodging, and catering.
• Monitor Wolverine Access and partner with the Ross Registrar to resolve registration issues.
• Support faculty needs such as team formation and resume collection.
• Maintain Program Office systems (OMBA Student Directory, Slack, Canvas enrollment, Campus Groups).
• Manage the application and selection process for limited-capacity international residencies.
• Maintain the Ross Online MBA Info Canvas site and ensure cross-unit accuracy of content.
• Track event budgets in partnership with the Program Manager.
• Coordinate MAP registration timelines with the Office of Action-Based Learning.
• Collaborate with Graduate Advising to ensure consistent guidance to students.
• Provide support to Part-Time MBA Admissions as needed.
• Oversee Program Office operations, including ISS hiring, waiver processing, and preparation of grade conversion letters.

Relationship Management

• Build relationships with faculty, staff, students and alumni for efficient program operation.
• Collaborate with Ross partners, U-M campus partners and external partners who provide services and support to the program office.
• You will be the primary contact for OMBA students, addressing their questions and communicating necessary information by email, Slack, phone, and in-person interaction.

Required Qualifications

• Bachelor's degree and 3 years of related experience or an equivalent combination of education and related experience required.
• Program, project, or event management experience to include planning, logistics, implementation, evaluation and continuous improvement.
• Experience maintaining relationships and effective channels of communication at multiple levels and with diverse groups.
• Experience delivering presentations.
• Proficiency in Google and Microsoft Office applications.

The posting range for this position is $52,900 to $65,300. This posting range reflects multiple factors involved in determining compensation, such as skills, experience, training, certifications, and other organizational needs. At Ross, it is not common for new hires to be offered a salary at the upper end of the range. Compensation decisions are based on the details of each situation.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.