"Reengagement Counselor"

Job Summary

The Reengagement Counselor serves as the primary recruiter and first point of contact for former Georgia Southern students who have stopped out without completing a degree. This role is critical in re-engaging nontraditional learners, supporting completion of readmission, and guiding students toward flexible degree pathways, including online and hybrid options. Using a relationship-centered model, the counselor builds trust and momentum with returning students by addressing barriers, facilitating warm handoffs to campus resources, and ensuring a seamless re-entry experience. This position advances Georgia Southern's mission of student success and degree completion by reconnecting students to educational opportunity and purpose.

Responsibilities

• Serve as the primary counselor for a defined caseload of former students, offering individualized support from initial outreach through re-enrollment
• Monitor student engagement and implement proactive yield efforts by engaging readmitted students through personalized follow-up, onboarding activities, and conversion tracking
• Conduct targeted outreach campaigns via phone, email, text, and virtual meetings to reconnect students with unfinished degrees
• Build formative relationships with returning students through frequent, personalized communication and active listening
• Host virtual and in-person information sessions focused on flexible program options, online pathways, and degree completion strategies
• Collaborate with marketing and enrollment teams and partners to develop messaging and outreach tailored to adult learners and nontraditional populations
• Guide students through the re-admission process, including application completion, transcript evaluation, and financial aid navigation
• Explain academic program options, placement requirements, and degree completion pathways in accessible, student-centered language
• Maintain accurate and timely documentation of student interactions, application status, and engagement in CRM and student information systems
• Identify and address common re-entry barriers such as work schedules, childcare, technology access, and financial literacy through proactive support and referrals

Required Qualifications

Educational Requirements

• Bachelor's degree from an accredited institution

Other Required Qualifications

• Equivalent combinations of education and experience will be considered

Required Experience

• Two (2) years of related experience in admissions, student services, sales, or community engagement

Preferred Qualifications

Preferred Experience

• Prior experience as an Admissions Counselor or in adult learner/student re-engagement support
• Familiarity with Technolutions Slate and Ellucian Banner
• Experience working with nontraditional, returning, or online student populations

Proposed Salary

$24.03 per hour

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

Abilities

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

Knowledge

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

Skills

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

September 30, 2025