"Relief House Staff: Every other Saturday 4:30 PM – Sunday 5:00 PM"

Position Summary
The Family Housing Relief Staff - Weekend/Overnight supports the Patient Family Housing Program by administering operating policies and procedures that ensure a safe, supportive, and welcoming environment for families of patients receiving care at Boston Children's Hospital. This role works collaboratively with the Program Manager and hospital partners to meet the needs of resident families, manage overnight operations, and respond effectively to routine and emergency situations across two housing locations.

Key Responsibilities

• Administer and implement operating policies and procedures for the Patient Family Housing Program.
• Review and manage reservation requests and confirmations, ensuring timely communication with families.
• Provide volunteer support and coordinate housekeeping, supply, and facility-related requests.
• Collaborate with hospital departments to support security, transportation, and operational needs.
• Ensure guest compliance with house rules, procedures, and safety protocols.
• Maintain awareness of patients' medical status and evolving family needs that may impact housing arrangements.
• Foster positive interactions among resident families and respond to feedback, concerns, and requests.
• Assist with family support services as directed by the Program Manager.
• Respond to crisis situations, including medical and stressful emergencies, in accordance with hospital and City of Boston policies.
• Serve as part of a 24/7 team supporting two housing properties, providing coverage and assistance as needed.

Minimum Qualifications

Education:

• Two years of applicable education or training in human services, hospitality, or a related field required

Experience:

• Minimum of one year of experience in a related role required

Knowledge, Skills, and Abilities:

• Strong interpersonal skills with the ability to demonstrate empathy and professionalism in sensitive situations
• Effective verbal and written communication skills
• Strong analytical and problem-solving abilities
• Basic computer proficiency
• Ability to maintain confidentiality and exercise discretion when working with patients, families, and staff

Schedule:

• Saturday 4:30 PM - Sunday 5:00 PM
• Bi-weekly rotation, including one 24-hour shift per pay period
• Rotating holidays required
• Onsite

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.