Residential Lettings Administrative Assistant

Are you a confident and organised administrator with excellent customer service skills? Join our friendly Residential Lettings team at the University of Oxford and play a key role as the first point of contact for tenants across our residential property portfolio.

Location: The Malthouse, Tidmarsh Lane, Oxford, OX1 1NQ

Salary: Grade 4 £28,437 – £32,108 per annum

Contract: Full-time, FTC (12 month Mat cover)

About Us

Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Our Residential Lettings team is part of Estates Services and is responsible for managing a wide range of rental properties let to University staff, academics, and the general public. From charming cottages to elegant townhouses, they maintain high standards in service and property care - offering tenants and colleagues alike a professional and reliable experience.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

As the Residential Lettings Administration Assistant, you’ll be the first point of contact for all enquiries to our Residential Lettings Office. You will support the lettings team in delivering a high-quality service to tenants, contractors, and colleagues, ensuring smooth and accurate administration at every stage of the lettings process.

From booking viewings and preparing tenancy agreements to maintaining key records and liaising with maintenance teams, your work will be varied, interesting, and vital to the smooth running of our housing portfolio. You’ll also support communications, events, and wider projects that enhance the service and tenant experience.

This is a varied and rewarding part-time position ideal for someone looking to balance work with other commitments.

About You

You’ll be a great fit if you have:

• Experience in administration, reception (or customer-facing roles)
• Excellent communication and interpersonal skills-by phone, email and in person
• Strong organisational skills and attention to detail
• Good computer literacy (including Word and Excel)
• The ability to manage competing tasks with confidence and care

Sponsorship and Right to Work

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

Application Process

To apply, please upload:

• A covering letter/supporting statement
• Your CV
• The details of two referees

The closing date for applications is 12 noon on Monday 4 May 2026.

Interviews will take place in the week commencing 11 May 2026, and will be held face-to-face.