"Retail Director"

The Spirit Shop at the College of Saint Benedict (CSB) and Saint John's University (SJU) invites applications for a full-time (1.0 FTE), benefit-eligible position of Retail Director.

Why Join Us?

The College of Saint Benedict and Saint John's University offer a competitive and comprehensive benefits package for full-time employees, including:

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

The Retail Director will lead the strategic vision, management, and operational execution of the newly rebranded Spirit Stores at CSB and SJU. This role is pivotal in transforming the campus retail experience modernizing the stores, expanding product offerings, and enhancing e-commerce capabilities. The Director will oversee all aspects of retail operations with the goals of growing revenue, increasing brand awareness, and aligning with the missions of CSB and SJU.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John's University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program. For further information regarding our institutions, visit CSBSJU.

Strategic Leadership and Store Optimization (30%)

• Develop and implement comprehensive retail strategies for both in-store and online experiences.
• Lead rebranding efforts to transition stores into modern Spirit Stores that reflect school pride and community values.

Operational Management (25%)

• Oversee daily retail operations across both campuses, ensuring efficiency and effectiveness.
• Optimize store layouts and merchandising to enhance customer experience and increase sales.

E-commerce Oversight (15%)

• Developing and maintaining the e-commerce platform for a seamless shopping experience.
• Integrate online and in-store promotions to drive traffic and sales across all channels.
• Utilize data and analytics to personalize marketing efforts and improve customer engagement.

Staff Leadership and Development (10%)

• Reorganize and define staff roles to align with the new retail strategy.
• Recruit, train, and mentor staff to deliver exceptional customer service and operational excellence.
• Foster a collaborative and motivated team environment.

Marketing and Brand Awareness (10%)

• Develop and execute marketing campaigns to increase brand visibility and attract customers.
• Leverage social media, email marketing, and campus events to engage with the community.
• Collaborate with campus departments and student organizations to align promotional activities.

Financial Management (5%)

• Prepare and manage annual budgets, forecasts, and financial objectives.
• Monitor sales performance, analyze financial reports, and adjust strategies accordingly.
• Identify opportunities for revenue growth and cost reductions.

Customer Experience and Mission Alignment (5%)

• Ensure high levels of customer satisfaction through excellent service and product quality.
• Implement feedback mechanisms to gather customer insights and drive continuous improvement.
• Align retail operations with the missions of CSB and SJU, promoting community, education, and service.

Other duties as assigned

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, Marketing, Communications, or a related field; or an equivalent combination of education and experience.
• Experience with operations within a retail environment, including purchasing, merchandising, and inventory management.
• Experience with e-commerce platforms, Point-of-Sale systems, and other retail-specific technologies.
• Experience in budgeting, financial management, and cost control.
• Strong marketing and design skills.
• Strong leadership and team-building skills, with experience supervising and developing staff.
• Excellent organizational and project management skills.
• Strong written communication skills, with the ability to create and edit professional materials such as reports, memos, articles, and presentations.
• Strong customer service skills, with the ability to respond to customer needs in a courteous, professional, and timely manner, both in person and through various communication channels.
• Self-motivated with the ability to work independently, manage multiple priorities, and meet deadlines with minimal supervision.
• Commitment to ongoing professional development, including participation in training and self-directed learning.
• Ability to work a flexible schedule to meet operational needs, including some evenings and weekends.

PHYSICAL REQUIREMENTS:

• Requires extensive use of a computer and other office equipment in an office setting, with the ability to sit or stand for prolonged periods.
• Occasionally required to lift or move items up to 40 pounds.

TRAVEL REQUIREMENTS:

• Regular travel between the campuses of the College of Saint Benedict and Saint John's University.