"E-Commerce Sales Associate"

JOB SUMMARY:

Responsible for timely online order fulfillment. Provide exceptional customer service relations for the Store website to diverse internal and external communities, including students, faculty, and staff, and the general public. Provide knowledgeable merchandise assistance, cash register operation, general housekeeping, stocking, and pricing of merchandise. Report any Lightspeed order fulfillment, web ordering, and shipping system-related issues.

ESSENTIAL FUNCTIONS/DUTIES:

• Accurately and timely process web orders shipments per established protocol, including but not limited to, print orders, pull stock, verify merchandise, box, label and ship. Follow up with customers on any order- related issues including but not limited to out of stock items, payment issues, address issues, returns, exchanges, and order cancellation in a helpful, friendly, and courteous manner. Log all outgoing packages on the shipment tracking sheet. Move prepared outgoing packages to the Receiving room. In the absence of receiver, deliver and/or pick up packages at the RISD Mailroom.
• Proactively engage with RISD’s Retail Marketing Associate to maintain, update and organize product information and content on the RISD Store website. Troubleshoot calculations of weights/item builds. Report any ShipStation and Lightspeed system-related issues to the supervisor.
• Monitor curbside and in-store pickup orders to ensure they are being processed in a timely manner, and are being verified and marked accordingly in Lightspeed.
• Follow up on web customer inquiries via RISD store email accounts, respond in a prompt and courteous manner, and escalate to supervisor, as necessary. Troubleshoot customer issues with Lightspeed website, and escalate to supervisor as necessary. Follow up with UPS and USPS on packages that are reported as lost or damaged in transit. Submit claims via shipper website, and escalate as necessary.
• Maintain a clean, organized and well stocked shipping room to ensure that all packing and shipping materials are available. As required, perform register duties, restock shelves, fold and tag merchandise and perform inventory cycle counts and annual inventory counts using mobile devices.

ADDITIONAL FUNCTIONS:

• Performs other related duties as assigned.

JOB QUALIFICATIONS/SPECIFICATIONS

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED:

• High school diploma required.
• Previous retail experience, e-commerce experience, strong telephone and personal communications skills.
• Excellent interpersonal skills and the ability to relate well to diverse populations and to help foster a community environment.
• Proficiency with computers and related software.

Union: No

Work Schedule: 25 hours per week

Employment Status: Part-time, Non-exempt

Grade: 810NE

Work Modality: Hybrid Eligible

Documents Needed to Apply: Resume (Required), Cover Letter (Preferred)

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family: Sales