Security Support Receptionist

About the role You will act as the first point of contact at the Museum’s security reception, providing a professional and welcoming service to a wide range of visitors including staff, contractors, couriers, VIPs, and school groups. You will manage the day-to-day operation of the reception desk, ensuring all visitors are appropriately logged, issued with relevant information, and directed as required.

You will support the Museum’s security and safety operations by monitoring access control, maintaining and updating electronic systems such as the Visitor Management and Key Management systems, and ensuring accurate record keeping. You will handle incoming and outgoing mail and parcels, including logging deliveries, distributing items, and identifying and managing any suspicious packages in line with established procedures.

You will also play a key role in supporting safety and security processes, including assisting with emergency procedures, participating in system testing such as fire alarms, and acting as a fire warden when required. In addition, you will contribute to maintaining a visible and effective security presence, helping to ensure the safety of the Museum’s collections, staff, and visitors.

This is a permanent part-time post, working 22.5 hours per week. The anticipated working pattern is Wednesday, Saturday and Sunday, 07:30–15:00.

Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) check and Known Consignor security checks due to working in restricted and sensitive areas.

About You You will have demonstrable experience of working in a reception, front of house, or customer-facing role, with the ability to provide a professional and welcoming service to a diverse range of visitors and stakeholders. You will have strong communication skills, both written and verbal, enabling you to handle enquiries, manage calls, and provide accurate information while escalating issues appropriately where required.

You will have proven experience of managing multiple administrative tasks, including maintaining accurate records, updating electronic systems, and following structured processes. You will be confident handling mail, parcels, or deliveries, including logging and distribution, and will be able to follow procedures when dealing with unidentified or suspicious items.

You will be able to respond effectively to incidents, including safety or security concerns, and support emergency procedures such as evacuations and system testing. A willingness to undertake relevant training, such as first aid or security qualifications, would be advantageous.

What We Offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

Diversity Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.

How to apply You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents must be submitted to be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Michael Finneran, Head of Safety & Security. For enquiries relating to the role, please contact Stewart Mann, Security Systems & Operations Manager (stewart.mann@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Wednesday 29th April 2026 can be considered. Interviews are expected to take place during the week commencing Monday 11th May 2026.