"Senior Business Relationship Manager"

Senior Business Relationship Manager

Job ID: 292226

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high-impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.

Responsibilities

KEY RESPONSIBILITIES:

1. Leads the strategic engagement between IT and business units to ensure alignment with institutional goals
2. Develops and maintains executive-level relationships across academic and administrative units
3. Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation
4. Guide and mentor junior BRMs to support relationship and value management across campus
5. Establish and refine BRM practices and processes to enhance strategic impact and service delivery
6. Lead large-scale initiatives and represent IT in executive steering committees and governance councils
7. Advocate for business partner needs in IT planning, resource allocation, and prioritization
8. Translate complex business needs into actionable strategies and proposals with measurable outcomes
9. Monitors service and project delivery outcomes to ensure value realization and continuous improvement

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.

Required Experience
Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

Preferred Qualifications

Additional Preferred Qualifications
Certified Business Relationship Manager (BRMP or CBRM) Certification

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience aligning technology solutions with institutional strategy

Knowledge, Skills, & Abilities

ABILITIES
Travels between Kennesaw State campuses and locations as required to maintain effective relationships
Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus

KNOWLEDGE
Advanced knowledge of service management, business analysis, and value realization methodologies
Experience in complex project and portfolio environments

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
Excellent communication skills, including executive-level presentations
Proven leadership, mentoring, and stakeholder engagement skills
Strategic thinking, business acumen, and technology literacy
Strong analytical, negotiation, and conflict resolution capabilities
Skilled in building trust-based relationships and influencing at all levels of the organization
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.

Background Check

Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.