Senior Services Specialist

Job Description

Make a difference in the lives of seniors and adults with disabilities as a Senior Services Specialist in Lewiston. In this role, youll serve as a trusted resource - helping individuals and families navigate available services and make informed decisions that support independence and well-being.

Youll respond to calls and inquiries, providing clear, impartial information about community resources and programs. Using established screening tools, youll assess eligibility and authorize services such as home-delivered meals, homemaker support, and caregiver respite. Youll guide individuals through program orientation, connect them with appropriate services, and maintain accurate records of all interactions in a statewide database. Your work will also include maintaining up-to-date resource information, advocating for clients, and supporting outreach efforts to educate the community about available services and protections.

Were looking for a compassionate, organized professional who thrives in a fast-paced, service-focused environment. You'll bring strong communication and customer service skills, with the ability to listen, assess needs, and provide thoughtful guidance. A successful candidate will be comfortable managing a high volume of calls, entering and tracking data, and maintaining detailed, accurate documentation. Sound judgment, discretion with confidential information, and the ability to prioritize tasks effectively are essential. A collaborative approach and genuine commitment to helping others will set you apart.

If youre passionate about connecting people to the resources they need, we encourage you to apply.

*This position is expected to begin June 22, 2026.

Enjoy excellent benefits, including retirement(https://www.nic.edu/hr/benefits/)
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Job Description linked below:(some job boards may not include active links so please click Apply Now on the NIC website or go to www.nic.edu/jobs to see full details);

Senior Services Specialist (Lewiston).docx

Minimum QualificationsHigh school diploma or general education degree (GED) and a minimum of two years full-time equivalent related experience is required; or equivalent combination of education and experience.

Starting pay range: $18.00 - $21.00

Work Site Location: Aging and Adult Services, Lewiston Office
Work Schedule: Typically Mon-Fri 7:30-4:00, Expected to start June 22, 2026

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

Application materials include:  resume, cover letter

Applications ONLY accepted through the North Idaho College Website!